Shannon Owens
Henderson
Summary
Office support specialist with expertise in administrative functions, document management, and customer service. Proven ability to enhance workflow efficiency and manage complex schedules. Recognized for fostering collaboration and achieving results through effective multitasking and problem-solving. Proficient in communication, time management, and office software utilization.
Overview
14
14
years of professional experience
Work History
Office Support
Pacific Dental Services
09.2016 - Current
- Provide office support to over 700 Smile Generation-trusted dental offices across the country
- Work with Doctors and other staff to resolve dental Emergencies
- Confirm patient’s dental insurance in-network, schedule new patient appointments, and document patient’s account
- Review patients’ chart when assisting in rescheduling and cancelling patient appointments.
- Communicate verbally or in writing any changes in patients’ dental insurance when necessary.
- Work after hours shift in order to help meet business need
- Manage web cases
- Achievements:
Patient Quality Specialist
Apria Healthcare
12.2010 - 06.2016
- Worked with Verification and PAP teams in order to qualify patients
- Verified patients’ medical insurance to ensure their eligibility
- Reviewed Polysomnography tests and levels
- Collaborated with medical staff and case managers to obtain and organize all required documentation
- Built relationships with patients while processing their medical documents
- Resolve patient complaints and concerns
- Achievements:
Education
Licensed Practical Nurse -
American Career College
10.2010
Medical Assistant - undefined
United Education Institute
06.1998
Cosmetology - undefined
Cerritos College
12.1993
Skills
- Patient eligibility assessment
- Documentation and reporting
- Relationship management with patients and staff
- Performance goal achievement
- Professional development
- Confidentiality maintenance
- Patient account management systems
- Administrative support
Timeline
Office Support
Pacific Dental Services
09.2016 - Current
Patient Quality Specialist
Apria Healthcare
12.2010 - 06.2016
Medical Assistant - undefined
United Education Institute
Cosmetology - undefined
Cerritos College
Licensed Practical Nurse -
American Career College
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