Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon OWENS

Autryville,NC

Summary

Banking professional with robust background in financial services and customer relationship management. Adept at managing high-volume transactions, resolving customer inquiries promptly, and ensuring compliance with banking regulations. Known for fostering team collaboration and adapting to dynamic banking environments.

Banking professional with strong background in financial transactions and customer service. Adept at managing cash operations, ensuring compliance, and enhancing client satisfaction. Valued for teamwork, reliability, and adaptability to changing needs. Skills include cash handling, account management, and fraud prevention, with focus on delivering accurate and timely results.

Overview

18
18
years of professional experience

Work History

Senior Bank Teller

Truist Bank
11.2012 - Current
  • Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
  • Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
  • Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
  • Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
  • Contributed to the achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
  • Facilitated efficient account opening for new clients, guiding them through the process with clear explanations and documentation assistance.
  • Reinforced security measures by adhering to established protocols and promptly reporting suspicious activity.
  • Increased sales of bank products by proactively identifying customer needs and offering tailored solutions.
  • Collaborated with team members to continually improve processes and enhance overall branch performance.
  • Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
  • Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
  • Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
  • Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
  • Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Teaching Assistant

Sampson County Schools
08.2010 - 08.2014
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Checked assignments, proctored tests and provided grades according to university standards.
  • Developed strong rapport with students through open communication channels, fostering an inclusive learning environment.
  • Enhanced student comprehension by incorporating visual aids and real-world examples into lectures.
  • Provided timely and constructive feedback on assignments, enabling students to refine their work and achieve higher grades.
  • Served as a liaison between faculty members and students, addressing concerns and facilitating resolution of issues promptly.

Customer Service Representative

Food Lion
02.2007 - 03.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

Education

Associate of Applied Science - Criminal Science

Sampson Community College
Clinton NC
06-2027

High School Diploma -

Midway High
Dunn, NC
06-2007

Skills

  • Patience and tolerance
  • Professionalism and integrity
  • Goal-oriented mindset
  • Cash handling expertise
  • Advanced problem solving
  • Conflict resolution
  • Account maintenance
  • Sales and Cross-selling
  • Financial transactions management
  • Teller support
  • Customer service
  • Problem-solving
  • Product knowledge

Timeline

Senior Bank Teller

Truist Bank
11.2012 - Current

Teaching Assistant

Sampson County Schools
08.2010 - 08.2014

Customer Service Representative

Food Lion
02.2007 - 03.2010

Associate of Applied Science - Criminal Science

Sampson Community College

High School Diploma -

Midway High

Similar Profiles

CREATE PROFILE