SHANNON PETERSEN
Oxford Junction
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
1992
1992
years of post-secondary education
Work History
Customer Service Representative
Dynamic Tube
Maquoketa
04.2016 - Current
- Manage customer accounts and updated information in the database.
- Process orders accurately and maintained order fulfillment schedules.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
- Develope strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Telephone
- Accounts payable
Patient Access Associate
Jones Regional Medical Center
Anamosa
10.2015 - 04.2016
- Managed patient registration processes and ensured accurate data entry.
- Verified insurance information and collected necessary patient documentation.
- Assisted patients with appointment scheduling and provided information on services.
Teller/Bookkeeper
Citizens State Bank
Wyoming
06.2008 - 06.2015
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Managed cash drawer and ensured balanced transactions daily.
- Maintained confidentiality of customer information and bank records.
- Handled customer complaints with professionalism and care.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Education
Certificate - Office Assistant
American Institute of Commerce
Davenport, Iowa 10.1998 - 09.1999
Oxford Junction High School
Oxford Junction, IAHamilton Business College
Davenport , IowaSkills
- Customer account management
- Order processing
- Database management
- Customer relationship management
- Team collaboration
- Attention to detail
- Time management
- CRM software
- Clerical support
- Spreadsheets
- Adaptability and flexibility
Timeline
Customer Service Representative
Dynamic Tube
04.2016 - Current
Patient Access Associate
Jones Regional Medical Center
10.2015 - 04.2016
Teller/Bookkeeper
Citizens State Bank
06.2008 - 06.2015
Certificate - Office Assistant
American Institute of Commerce
10.1998 - 09.1999
Oxford Junction High School
Hamilton Business College