Shannon Phillips
Kankakee,IL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Cracker Barrel
01.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Activity Aide
Aperion Care
01.2020 - 05.2022
- Documented daily activities and intake in nursing notes, care plans and communication books to fulfill state requirements.
- Planned and implemented activity programs, special events and outings for residents to improve cognitive functions and emotional and mental health.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
Front Desk Receptionist
Aperion Care
01.2020 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Retail Associate
Cracker Barrel
01.2016 - 01.2020
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Associate of Science - Accounting And Computer Science
Kankakee Community College
Kankakee, IL05.2023
High School Diploma -
Manteno High School
Manteno, IL05.2019
Skills
- Cash Handling
- Guest Relations Management
- Customer Service
- Food Preparation and Safety
- Event Planning
- Documenting Activities
- Multi-Line Telephone Systems
- Staff Management
- Self-Directed Learning
- Verbal and Written Communication
Timeline
Server
Cracker Barrel
01.2021 - Current
Activity Aide
Aperion Care
01.2020 - 05.2022
Front Desk Receptionist
Aperion Care
01.2020 - 05.2022
Retail Associate
Cracker Barrel
01.2016 - 01.2020
Associate of Science - Accounting And Computer Science
Kankakee Community College
High School Diploma -
Manteno High School
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