Shannon Phillips
Splendora
Summary
Customer service and collections professional with work-from-home and remote support experience. Skilled in accounts receivable, collections, member advocacy, customer account resolution, and providing excellent service in fast-paced remote environments. Experienced working independently while managing customer needs, documentation, and account follow-up.
Overview
4
4
years of professional experience
Work History
Customer Service Representative / Member Advocate
Business Solvers
08.2025 - 01.2026
- Provided remote customer service support to members by phone and digital communication.
- Assisted customers with account questions, concerns, and service resolutions.
- Documented interactions accurately and maintained customer records.
- Resolved issues while providing professional and timely support.
- Worked independently in a remote environment while meeting service expectations.
Accounts Receivable / Collections Customer Service Representative
SimplexGrinnell
Houston
05.2022 - 08.2024
- Managed customer accounts and resolved billing inquiries to facilitate timely payments.
- Contacted customers to discuss outstanding invoices and negotiate payment arrangements.
- Managed customer accounts, billing questions, and past-due balances.
- Provided professional customer service while supporting collections goals.
- Delivered professional customer service to enhance customer satisfaction while achieving collections targets.
Education
New Caney High School
New Caney , TxSkills
- Remote Customer Service
- Call Center Support
- Account resolution
- Dispute resolution
- Collections & Accounts Receivable
- Payment Arrangements
- Customer Record Management
- Microsoft Office
- Problem Solving
- Remote support
- Independent Remote Work
- Effective communication
Timeline
Customer Service Representative / Member Advocate
Business Solvers
08.2025 - 01.2026
Accounts Receivable / Collections Customer Service Representative
SimplexGrinnell
05.2022 - 08.2024
New Caney High School