Microsoft and Google Products
Hi, I’m
Shannon Picchione
Executive
Denver,CO
Overview
28
years of professional experience
5
years of post-secondary education
Work History
Echostar/DishDenver, CO
Senior Vice President
12.2021 - 01.2025
Job overview
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
Echostar/DishDenver, CO
Vice President
02.2006 - 12.2021
Job overview
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Echostar/DishDenver, CO
Director
02.2000 - 01.2006
Job overview
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Echostar/DishDenver, CO
Sr. Manager
10.1998 - 01.2000
Job overview
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
Echostar/DishDenver, CO
Revenue Analyst
07.1997 - 09.1998
Job overview
- Developed trading strategies to maximize returns on investments.
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
- Created and maintained precise and accurate models, charts and reports.
- Improved emergency resolution processes to save time.
Summary
Throughout my career, I have consistently driven operational improvements, empowered teams, and championed a customer-first approach. Starting as an Analyst and advancing to Senior Vice President, I have gained a deep understanding of both the strategic and operational aspects of billing, payments, credit, fraud, and customer experience. I am passionate about leading innovative initiatives that not only meet but exceed customer expectations, and I remain committed to fostering a culture of excellence and collaboration at all levels of the organization.
Education
New Mexico State UniversityLas Cruces, NM
Bachelor of Science from Finance
08.1986 - 05.1991
University Overview
Skills
- Strategic goals
- Corporate presentations
- Strategic plans
- Product management
- Mergers and acquisitions
- Financial reporting
- Public speaking
- Process improvements
- Operations management
- Budget preparation
- Organizational development
- KPI tracking
- Financial management
- Strategic leadership
- Financial acumen
- Customer support
- Operational excellence
Accomplishments
Accomplishments
- Leadership of Cross-Functional Teams: Managed internal and external teams of 100-300 members across multiple high-impact projects, consistently achieving set targets and driving operational excellence.
- Billing System Migration Leadership: Successfully led the end-to-end migration of three complex billing systems, optimizing processes and ensuring seamless transitions without service disruptions.
- Award-Winning Invoice Delivery: Delivered a “Best in Class” invoice for 6+ consecutive years, earning recognition from customers and JD Power for outstanding accuracy, clarity, and customer satisfaction.
- Risk and Fraud Organization Development: Established and grew a highly effective Risk and Fraud organization from scratch, managing a team of over 100 members, deploying two fraud detection systems, and implementing five additional tools focused on identifying early-stage risks.
- Payment Methods and Brand Management: Launched and managed multiple payment methods and brands, broadening the company’s offerings and enhancing customer flexibility.
- Customer Retention through Risk Profiling: Designed and maintained comprehensive Credit and Risk profiles for both new and existing customers, significantly reducing customer churn and ensuring sustained business growth.
- Bad Debt Collections Excellence: Developed and led a best-in-class Bad Debt Collections Program, collaborating with many third-party collection agencies to achieve very low bad debt rates.
Availability
See my work availability
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Available
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureStock Options / Equity / Profit Sharing401k matchPaid time offWork from home optionPaid sick leaveQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Software
Languages
English
Native or Bilingual
Timeline
Senior Vice President
Echostar/Dish
12.2021 - 01.2025
Vice President
Echostar/Dish
02.2006 - 12.2021
Director
Echostar/Dish
02.2000 - 01.2006
Sr. Manager
Echostar/Dish
10.1998 - 01.2000
Revenue Analyst
Echostar/Dish
07.1997 - 09.1998
New Mexico State University
Bachelor of Science from Finance
08.1986 - 05.1991
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