SHANNON PITT
Brooklyn,NY
Summary
Results-focused leader with strong work ethic and consistent performance in fast-paced environments. Demonstrated ability to drive progress through clear priorities, dependable execution, and high personal accountability.
Overview
9
9
years of professional experience
Work History
Coordinator
NYC Human Resources Administration
New York, NY
06.2025 - 12.2025
- Coordinated cross-departmental communication to ensure timely resolution of escalated matters and compliance with municipal policies.
- Reviewed, documented, and tracked high-volume constituent and employee-related cases to ensure compliance with confidentiality standards.
- Monitored workflow efficiency and implemented process improvements to improve response time and enhance accountability.
- Maintained accurate case documentation to meet public-sector regulations and support internal reporting standards.
- Analyzed weekly Excel-based operational and performance reports for senior leadership including the Mayor's Office and Commissioners.
Case Manager Supervisor
Acacia Network
Brooklyn, NY
12.2022 - 03.2025
- Coordinated full-cycle case management including intake assessments, documentation, service planning, and compliance tracking to enhance client support.
- Advocated for clients while balancing organizational policy, documentation accuracy, and risk mitigation.
- Collaborated with interdisciplinary teams to resolve complex and sensitive client matters professionally and efficiently.
- Led bi-weekly performance meetings to evaluate progress, reinforce accountability, and achieve client goal attainment.
- Maintained comprehensive electronic records to ensure compliance with regulatory and organizational standards, facilitating successful audits.
Digital Host / Producer
HOT 97
New York, NY
10.2018 - 05.2021
- Produced and hosted weekly live programming requiring strategic planning, coordination, and stakeholder communication.
- Coordinated scheduling logistics, talent relations, and production workflows, ensuring seamless execution of live programming.
- Oversaw multiple digital platforms and analyzed engagement metrics to inform strategic content decisions.
- Aligned content with brand and compliance standards through collaboration with marketing and leadership teams.
- Communicated professionally with artists, executives, and internal staff in high-visibility environments, fostering positive relationships.
Educator
Ember Charter School
Brooklyn
10.2016 - 05.2018
- Conducted academic and behavioral evaluations to tailor individualized development strategies, enhancing student engagement and growth.
- Maintained comprehensive student performance records, ensuring adherence to school and state guidelines while supporting data-driven instructional decisions.
- Maintained comprehensive student performance records in compliance with school and state guidelines.
- Collaborated with administration and families to develop actionable plans addressing developmental and performance concerns, fostering a supportive educational environment.
- Collaborated with administration and families to address developmental and performance concerns.
Education
Bachelor of Science - Sociology & Criminal Justice
Delaware State University
Dover, DESkills
- Case management and coordination
- Regulatory compliance
- Crisis intervention
- Service planning
- Performance monitoring
- Data analysis
- Educational discourse
- Leadership skills
- Communication expertise
- Performance evaluation
- Team collaboration
- Effective communication
Timeline
Coordinator
NYC Human Resources Administration
06.2025 - 12.2025
Case Manager Supervisor
Acacia Network
12.2022 - 03.2025
Digital Host / Producer
HOT 97
10.2018 - 05.2021
Educator
Ember Charter School
10.2016 - 05.2018
Bachelor of Science - Sociology & Criminal Justice
Delaware State University