Shannon Pittman
Memphis,TN
Summary
Dynamic professional with experience at Pro Tech Security Services, excelling in access control and security systems. A fast learner with strong interpersonal skills, I effectively managed emergency responses and enhanced safety protocols. Proven ability to drive positive outcomes through special projects and exceptional service in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Security Dispatcher
Pro Tech Security Services
05.2023 - 12.2025
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Managed multi-line telephone system to prioritize calls effectively.
- Responded to Number calls per day to execute service or requests for emergency and routine assistance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
Restaurant Hostess
Perkins Restaurant & Bakery
05.2022 - 05.2023
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Backed up servers by checking on tables and retrieving items for guests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Opened and closed seating sections according to volume of guests.
Cashier
BP Gas Station Service
01.2021 - 03.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Sorter
Nike Inc, Footwear
05.2012 - 03.2021
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Stacked items according to weights, sizes, types, and picking priorities.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Used hand-held scanners to sort items into specific categories.
Education
High School Diploma -
Germantown High School
Germantown, TN08.1996
Skills
⌒fast learner
Great with people
Strong minded
- Access control
- Security systems
- Special projects
- Security patrol
Timeline
Security Dispatcher
Pro Tech Security Services
05.2023 - 12.2025
Restaurant Hostess
Perkins Restaurant & Bakery
05.2022 - 05.2023
Cashier
BP Gas Station Service
01.2021 - 03.2023
Sorter
Nike Inc, Footwear
05.2012 - 03.2021
High School Diploma -
Germantown High School