Shannon Prather
North Little Rock
Summary
Innovative professional with strong leadership and operational management skills. Experienced in mentoring teams, reducing waste, and enhancing service delivery. Committed to driving excellence and improving customer experiences.
Overview
19
19
years of professional experience
Work History
General Manager
Wingstop
North Little Rock, AR
10.2020 - Current
- Led operational strategies to enhance food service efficiency and customer satisfaction.
- Developed training programs for staff, improving service delivery and team performance.
- Established quality control measures, ensuring compliance with health regulations and standards.
- Mentored junior managers, fostering leadership skills and promoting career growth within the team.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
Assistant Store Manager
City Market
North Little Rock, AR
03.2015 - 04.2020
- Supervised daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Resolved customer complaints effectively, fostering a positive shopping experience.
- Developed employee schedules to optimize labor efficiency while meeting business needs.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
General Manager/Accountant
Aramark
LRAFB, Jacksonville AR
05.2007 - 05.2015
- Led daily operations to enhance service efficiency and customer satisfaction.
- Implemented training programs to develop staff skills and improve team performance.
- Analyzed key performance indicators to drive strategic decision-making and operational improvements.
- Managed inventory systems to optimize stock levels and reduce waste.
- Streamlined processes to increase operational efficiency and reduce costs.
- Oversaw financial management, including budgeting, forecasting, and expense control measures.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Medical Assistant - Medical
Southeastern College of Technology
Little Rock, AR01-2002
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
Timeline
General Manager
Wingstop
10.2020 - Current
Assistant Store Manager
City Market
03.2015 - 04.2020
General Manager/Accountant
Aramark
05.2007 - 05.2015
Medical Assistant - Medical
Southeastern College of Technology