Summary
Overview
Work History
Education
Skills
Affiliations
Education and Training
Timeline
Generic

Shannon Prescott

Winnsboro,LA

Summary

Proactive financial leader with history of quality customer service and financial expertise. A very dedicated team player who goes above and beyond to meet objectives. Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Offering years of successful performance in branch operations.

Overview

11
11
years of professional experience

Work History

Associate Banker-ME

JPMorgan Chase
West Monroe, LA
05.2023 - Current
  • Monitored customer accounts for suspicious activities or potential fraud cases.
  • Participated in team meetings to discuss performance metrics and strategies for improvement.
  • Provided customer service by attending to their inquiries and requests for information.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Collaborated with other departments within the organization to ensure efficient delivery of services.
  • Ensured compliance with banking regulations and procedures in daily operations.
  • Educated customers about the features and benefits of different types of banking products offered by the bank.
  • Vault Custodian

Assistant Branch Manager

1st Franklin Financial Corporation
Winnsboro, LA
07.2021 - 05.2023
  • Provided branch leadership in absence of branch manager.
  • Qualified clients and addressed specific needs to determine financial capabilities.
  • Consult with clients to analyze which products and services best meet their needs.
  • Proactively develop, manage, retain, deepen, and grow customer relationships.
  • Ensure all audit and security policies and procedures are followed in accordance with company policy.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Work with customers to address and respond to client and partnership management issues.
  • Delegated daily tasks to team members to optimize group productivity.

Customer Service Representative

1st Franklin Financial Corporation
Winnsboro, LA
07.2016 - 05.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed customer transactions promptly, minimizing wait times.
  • Met set performance goals, demonstrate skill-based behaviors to achieve certifications.

Customer Service Representative

Trubridge
Monroe, LA
01.2014 - 07.2016
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Education

High School Diploma -

Franklin Parish High School
Winnsboro, LA
05.2008

Some College (No Degree) - Mass Communications

Southern University And A & M College
Baton Rouge, LA

Skills

  • Finance
  • Verbal and Written Communication
  • Problem Solving
  • Cash Handling
  • Decision Making
  • Account Retention
  • Teamwork and Collaboration
  • Prioritizing and Planning
  • Loan Application Assessment
  • Accounts Payable
  • Federal Regulation Compliance
  • State Regulation Compliance
  • Loan Processing
  • Customer Service
  • Prospect Calling
  • Cross-Selling and Partner Referrals
  • Products and Services Knowledge
  • Consumer Banking

Affiliations

  • Currently enrolled in Leadership Franklin, which is a personal and professional journey designed to assist participants in realizing their potential for leadership.
  • Active member of the Franklin Parish Chamber of Commerce.

Education and Training

other,other

Timeline

Associate Banker-ME

JPMorgan Chase
05.2023 - Current

Assistant Branch Manager

1st Franklin Financial Corporation
07.2021 - 05.2023

Customer Service Representative

1st Franklin Financial Corporation
07.2016 - 05.2023

Customer Service Representative

Trubridge
01.2014 - 07.2016

High School Diploma -

Franklin Parish High School

Some College (No Degree) - Mass Communications

Southern University And A & M College

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