Shannon Preston

• Supervised daily department operations, ensuring compliance with healthcare regulations and standards.
• Coordinated schedules for staff, ensuring proper coverage at all times.
• Trained and mentored team members, enhancing work performance.
• Implemented process improvements and best practices, increasing efficiency in staff productivity and minimizing denials.
• Conducted performance evaluations, providing constructive feedback to foster professional development.
• Collaborated with interdisciplinary teams to educate on insurance requirements and expectations.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Worked closely with member organizations and individual insurance companies to facilitate good working relationships and streamline processes.

• Responsible for creating schedule for skilled nursing facility's three wings, assuring proper coverage for all three shifts
• Negotiation of contracts for traveling staff
• Coordinating schedules with house staff and outside agency
• Orienting new staff to the building
• Paying attention to building needs while staying within the confines of the established budget
• Reporting agency usage for the Administrator and Nursing Manager
• Processing payroll for all departments - paying attention to PTO usage and bonus payouts

• Facilitated communication between departments, ensuring information flow and collaboration across teams.
• Assisted in preparation of reports and presentations for board meetings, enhancing visual communication effectiveness.
• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

2005-2009

• Receptionist
• Mail processing
• Payroll for agency
• Phone duties

2009-2013

• Billing and Authorization Specialist
• responsible for obtaining authorizations for all clinical servies and billing out for the services
• follow up regarding denials
• posting payments

2013-2019

• Billing & Authorization Supervisor
• Supervised 5 staff members who took care authorization requests and billing for private duty, long term care, Medicare, Medicaid, commercial and ASAP payors
• Coordinated all aspects of flu season; ordering supplies, scheduling clinics with 10 board of health towns and local businesses throughout Berkshire County and three schools in Lee, MA, staffing the clinics and billing out for them.
• Coordinated all aspects of an In-Home Nurse Practitioner and Med B program; scheduled visits, communicated with primary care provider offices, obtained approval for visits, coded visits, billed for services and followed up on payments