- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- Enjoy participating in meditation for overall physical and mental well-being
- Yoga
SHANNON PUCKETT
Tulsa
Summary
Accomplished Medical Supervisor known for strong attention to detail and effective communication. Expertise in regulatory compliance and patient safety, driving improvements in clinic operations and fostering a collaborative environment.
9 years of service as a primary care clinic supervisor. With strong knowledge in use of Epic/Workday/Word/Excel/Outlook.
Final note: I have worked in multiple areas through out my 29+ years with St Francis Health System. I have extensive on the job training and education by multiple family and internal medicine doctors over the last 25 years.
Overview
9
9
years of professional experience
Work History
Medical Supervisor
Saint Francis Healthcare System
Tulsa, OK
01.2017 - 06.2026
- Supervised daily operations, ensuring compliance with healthcare regulations and policies.
- Led monthly team meetings to have open communication and address any staff challenges/concerns/issues.
- Implemented scheduling systems,to ensure good use of everyone's time, and reducing patient wait times.
- Conducted performance evaluations, providing feedback to enhance team development and engagement.
- Managed inventory of medical supplies. I utilized Staples,Medline,Grainger sites. Ensuring that clinic adequate supplies while maintaining costs effectively.
- Optimized inventory management processes, reducing waste and ensuring timely availability of essential supplies.
- Fostered a collaborative work environment by promoting teamwork and open communication among staff members.
- Developed strong relationships with local healthcare providers to facilitate efficient patient referrals and coordination of care.
- Supervised clinic maintenance, such as repairs or renovations ensuring minimal disruption of day-to-day operations.
- Overhauled appointment scheduling system to reduce cancellations and no-shows, resulting in increased revenue generation.
- Reduced patient wait times by optimizing staff schedules and improving communication between medical professionals.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on changes in the industry.
- Established strong relationships with patients, creating an environment of trust and open communication.
- Implemented quality control measures that led to significant improvements in service delivery standards.
- Managed appointments, registrations and patient relations in busy primary care office.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Entered procedure codes and diagnosis codes in medical work ques.(Charge Review/Claim Edits/Insurance Denials/Registration/Referrals).
- Oversaw appointment templates, guidelines, & schedules for daily appointments.
- Aided with prescription refill requests.
- Maintained optimal supply levels and proactively replenishing supply inventory.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Daily use of EPIC EMR/Outlook/Word/Workday App/Excel
- Provided backup to front desk or Medical Assistants to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees,patients,visitors during arguments and diffused tense situations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 8-12 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
Tascosa High School
Amarillo, TXSkills
- Clinical leadership
- Infectious disease management
- HIPAA compliance & patient privacy regulation
- Patient safety
- Medical ethics
- Geriatric care
- Healthcare administration
- Chronic disease management
- Medical coding and billing
- Patient care management
- Medical staff supervision
- Time management
- Electronic health records
- Office administration
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Patient education
- Operational efficiency
Interests
Timeline
Medical Supervisor
Saint Francis Healthcare System
01.2017 - 06.2026
High School Diploma -
Tascosa High School