Shannon Pullen
Wetumpka
Summary
Dynamic leader with a proven track record at Chapter 13 Trustee Middle District of Alabama, excelling in workflow optimization. Expert in document processing efficiency and precision, with a keen eye for detail. Proven ability to maintain workload with minimal supervision in a paperless environment. Achieved significant improvements in case management and document processing accuracy, demonstrating exceptional problem-solving and multi-tasking skills.
Overview
18
18
years of professional experience
Work History
Case Management Department Supervisor
Chapter 13 Trustee Middle District of Alabama
Montgomery
01.2025 - Current
- Management of a nine-person department, including maintaining appropriate staffing levels to ensure the daily department workload is kept current.
- Conducting employee reviews and disciplinary measures to ensure compliance with office guidelines.
- Conducting training on office procedures, new, and updated document processing.
- Loading of proof of claim forms and processing of related documents, including notices, motions, objections, orders, and responses.
- Loading of petitions and plans.
- Auditing of cases to ensure accuracy.
- Conducting final audits on paid-out cases.
Claims Administrator and Case Closure Auditor
Chapter 13 Trustee's Office Middle District of Ala
Montgomery
07.2012 - Current
- Proof of Claim processing: reviewed claims for accuracy, appropriate documents, and loaded claims into the correct creditor and provisions. Took appropriate action for claim issues, such as untimely filing, statute of limitations, defective claims, or lack of claim documents.
- Processing of claims-related documents, such as transfers, claim reductions and withdrawals, objections, orders, motions to lift stay, notices of post-petition fees, mortgage payment changes, motions to determine fees, terminations of stay, and responses to notices of final cure. Filing of documents with the court.
- Auditing of cases at regular intervals to check debtor payment status and plan feasibility and accuracy of loaded plans and claims. Take appropriate action on issues found at the audit.
- Specialized auditing for cases paying out before the applicable commitment periods and cases that will not pay out in 60 months. Reviewed the case to determine the issue, and referred it to the appropriate staff for resolution.
- Auditing of cases with negative balances to determine if they can be closed. Reviewed all documents on the case to make sure claims were paid correctly. Reviewed mortgage claims, and filed notice of final cure. File order releasing wages if necessary, and notify the debtor and debtor's attorney of the case status.
- Communicated with debtors, debtor attorneys, creditors, and creditor attorneys via phone calls, email, fax, and mail on inquiries for case information.
Office Manager and Service Writer
Mark's Service Center and Body Shop Inc
Wetumpka
07.2007 - 06.2012
- Calculated customer repair estimates, prepared invoices, and collected payments.
- Ordered parts, shop supplies.
- Bookkeeping, making bank deposits, and payment of invoices.
- Communicated with customers, vendors, and insurnce companies to ensure repairs were completed in an accurate and timely manner.
Education
Bachelor of Science - Justice And Public Safety, Legal Assistant Option
Auburn University Montgomery
Montgomery AL11-1999
Skills
- Workflow optimization
- Staff supervision
- Policy enforcement
- Problem resolution
- Process and procedure development
- Multi-tasking mastery
- Time management
- Accuracy and precision
- Detail-oriented mindset
Timeline
Case Management Department Supervisor
Chapter 13 Trustee Middle District of Alabama
01.2025 - Current
Claims Administrator and Case Closure Auditor
Chapter 13 Trustee's Office Middle District of Ala
07.2012 - Current
Office Manager and Service Writer
Mark's Service Center and Body Shop Inc
07.2007 - 06.2012
Bachelor of Science - Justice And Public Safety, Legal Assistant Option
Auburn University Montgomery
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