SHANNON RAMOS

Liberty Military Housing

• Oversee the management of the day-to-day operations of a large, multi-family, privatized housing portfolio encompassing 5,200 homes on Joint Base Lewis-McChord (JBLM)
• Accomplishments include: Provide leadership, recruiting, training, mentoring, and direction to a 175-member team responsible for operations, building and grounds maintenance, accounting, asset management, and related functions
• Maintain strong working relations and lines of communication with Army Base leadership, the Public Works Department, Development and Construction Management Companies, and other key stakeholder groups
• Oversee asset management of homes and ancillary facilities, facilitating long-term planning efforts to continually revitalize the assets, capture cost-saving opportunities, and ensure proper preventative maintenance
• Collaborate with the Construction & Asset Management teams on Project Recapitalization and long-term sustainability plans
• Increased occupancy by more than 10% in a year’s time by reducing the number of down units, improving waitlist and make-ready processes
• Established warehouses and inventory control processes resulting in quicker work order and make-ready completion times, thereby increasing NOI
• Improved resident satisfaction scores by 15%
• Developed and initiated a community mayoral program to improve communication and services to the residents
• Decreased the employee turnover by 20%
• Led my team through a company name change and rebranding of marketing materials, website, implementation of operating procedures, and coordination of external communication.
• Analyzed financial data and prepared comprehensive reports for executive review.
• Oversaw the development of budgets, forecasts, and business plans for each region.
• Created effective training programs for new employees in the region.
• Worked well in a team setting, providing support and guidance.

Hunt Companies

• Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
• Managed day-to-day operations of a large staff in multiple departments.
• Analyzed financial data to make informed decisions on cost savings initiatives.
• Created policies and procedures for improved workflow processes.
• Maintained budgeting documents for accurate tracking of expenses.
• Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
• Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
• Developed training programs for new employees as well as existing staff members.
• Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
• Facilitated meetings with key stakeholders to discuss progress towards objectives.
• Identified areas where process improvements could be made resulting in increased productivity.
• Ensured compliance with applicable laws, regulations, industry standards.
• Worked with management team to develop operational goals aligned with business strategy.
• Recognized employees for demonstrating excellent service resulting in increased company morale.
• Successfully improved employment turnover through creating incentive and training programs.

Forest City Residential Management