Michael Black
Springville,AL
Summary
Dynamic leader with a proven track record at Real Floors Inc., driving revenue growth and operational efficiency. Expert in strategic decision-making and staff development, successfully increasing branch sales from $10M to $22M. Adept at fostering relationships and implementing innovative solutions to enhance customer satisfaction and team performance.
Grew my region to $46,000,000.
Overview
30
30
years of professional experience
Work History
Regional Vice President
Real Floors Inc.
Atlanta GA
05.2022 - 02.2026
- Led regional sales strategy to enhance market penetration and revenue growth.
- Directed cross-functional teams to implement operational improvements, increasing efficiency across multiple sites.
- Developed training programs for staff, fostering skill development and improving team performance.
- Analyzed market trends to inform strategic decisions and adjust product offerings accordingly.
- Opened a new branch in Panama City Beach
General Manager
Real Floors Inc.
Birmingham, AL
03.2019 - 05.2022
- Led cross-functional teams to streamline operations and improve productivity across multiple departments.
- Developed and implemented strategic initiatives to enhance customer satisfaction and service delivery.
- Oversaw budgeting processes, ensuring alignment with company financial goals and resource allocation.
- Collaborated with executive leadership to define long-term vision and operational strategies for growth.
- Grew the branch from $10,000,000 to $22,000,000 in sales
Territory Manager
BPI
Huntsville, AL
05.2017 - 12.2019
- Developed and executed territory sales strategies to increase market share.
- Cultivated strong relationships with key clients to enhance service delivery.
- Conducted market analysis to identify new business opportunities and trends.
- Collaborated with cross-functional teams to streamline operations and improve customer satisfaction.
Territory Manager
Schluter Systems
Mid South
03.2011 - 05.2017
- Led training sessions for sales representatives on effective product positioning and sales techniques.
- Monitored competitors' activities and adjusted strategies accordingly to maintain competitive advantage.
- Evaluated performance metrics to drive improvements in sales processes and outcomes.
- Implemented feedback mechanisms to ensure continuous improvement in customer engagement efforts.
Owner/Operator
InnovativeTile Contractors LLC.
Birmingham, AL
01.2008 - 03.2011
- Managed day-to-day operations, ensuring timely project completion and high-quality tile installations.
- Developed strategic partnerships with suppliers to optimize material procurement and reduce costs.
- Trained and mentored staff on best practices for tile installation and customer service excellence.
- Implemented workflow improvements that increased efficiency in project management and resource allocation.
Installation Manger/ Warehouse Manager
Don's Carpet One
Birmingham, AL
04.2006 - 02.2008
- Oversaw installation projects from planning to execution, ensuring adherence to timelines and quality standards.
- Coordinated with contractors and vendors to streamline material procurement and delivery processes.
- Developed installation schedules, optimizing team workflow and resource allocation for efficiency.
- Trained and mentored installation teams, enhancing skill sets and promoting best practices across operations.
Owner/Operator
MRB Tile & Trim
Birmingham, AL
05.1996 - 03.2006
- Oversaw financial management, including budgeting, invoicing, and expense tracking for projects.
- Executed regular quality control inspections to ensure exceptional workmanship standards.
- Evaluated market trends to identify new business opportunities and expand service offerings effectively.
- Enhanced customer relations through consistent communication and addressing concerns promptly for increased client retention.
Education
High School Diploma -
Springville High School
Springville, ALSkills
- Staff leadership
- Strategic Decision-making
- Operational planning
- Operations management
- Innovation and creativity
- Process improvements
- Sales management
- Process updates
- Expense control
- Business forecasting
- Construction oversight
- Contract negotiations
- Budget administration
- Implementation management
- Program direction
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Effective leader
- Relationship building
- Customer relations
- Operational efficiency
- Staff training/development
- Team building
- Employee motivation
- Self motivation
- Conflict resolution
- Analytical thinking
- Recruitment and hiring
- Goal setting
- Inventory tracking and management
- Employee relations
- Staff management
- Strategic partnerships
- Scheduling
- Hiring and onboarding
- Business leadership
- Strategic planning
- Schedule management
- Staff training
- Inventory control
- Management team building
- Inventory management
- Delegating work
- Written communication
- Performance evaluation and monitoring
- Quality assurance
- Staff hiring
- Project management
- Customer retention
- Training management
- Crisis management
- Data analysis
- Sales tracking
- Staff development
Timeline
Regional Vice President
Real Floors Inc.
05.2022 - 02.2026
General Manager
Real Floors Inc.
03.2019 - 05.2022
Territory Manager
BPI
05.2017 - 12.2019
Territory Manager
Schluter Systems
03.2011 - 05.2017
Owner/Operator
InnovativeTile Contractors LLC.
01.2008 - 03.2011
Installation Manger/ Warehouse Manager
Don's Carpet One
04.2006 - 02.2008
Owner/Operator
MRB Tile & Trim
05.1996 - 03.2006
High School Diploma -
Springville High School