Shannon Ramsey
Detroit,MI
Summary
Skilled Caseworker over 15 years of experience supporting clients in in goal-setting, skill-building to become self sufficient. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development.
Overview
19
19
years of professional experience
Work History
Success Coach
State Of Michigan
Detroit, Michigan
07.2022 - Current
- Helping families achieve self-sufficiency and building successful life strategies
- Working in the Detroit Public School system to tackle safety, truancy, health and employment needs for families.
- Maintained case files and documented actions.
- Participating and partnering with other agencies within the community,
FC1 Associate
Amazon
Plymouth, MI
10.2021 - Current
- Receiving, sorting and processing customer returns.
- Utilizing technologies to learn new skills while handling packages.
Family Independence Specalist
State Of Michigan Department Of Human Services
Detroit, Michigan
03.2005 - 07.2022
- Assisted families with health, food, emergency, and general assistance needs within the state of Michigan.
- Provided customer's with resources towards other local agencies for support.
- Worked with the Office of Child Support to determine compliancy status
Education
Bachelor of Science - Social Sciences
Michigan State University
East Lansing, MI06.1992
Skills
- Customer Service
- Crisis Situations
- Analytical Skills
Timeline
Success Coach
State Of Michigan
07.2022 - Current
FC1 Associate
Amazon
10.2021 - Current
Family Independence Specalist
State Of Michigan Department Of Human Services
03.2005 - 07.2022
Bachelor of Science - Social Sciences
Michigan State University