Shannon Rehm Healy
Temecula,CA
Summary
Dynamic Collision Estimator with a proven track record at Crash Champions, excelling in estimation and customer service. Expert in claims processing and damage evaluation, consistently managing sales of up to $250,000 monthly. Recognized for exceptional problem-solving skills and attention to detail, ensuring high-quality service and customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Collision Estimator/Customer Service Advisor
Crash Champions
11.2023 - Current
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Attended meetings to provide updates and insights
- Managed and closed $150,000 to $200,00 in sales each month.
- Was top estimator/producer in the shop almost a year and a half running.
NASM Personal Trainer
Crunch Fitness
01.2022 - 10.2023
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Utilized effective record-keeping system for tracking customer information.
Receptionist/Customer Service Representative
VCA Animal Hospital
08.2008 - 02.2014
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Received and routed laboratory results to correct clinical staff members.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Filled, disbursed and explained prescriptions as directed by Veterinarians.
- Triaged incoming patients to determine treatment needs and urgency of care.
Collision Estimator/Receptionist
H-Street Collision
08.2003 - 07.2008
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Utilized estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Answered central telephone system and directed calls accordingly.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored job progress to identify and address changes as needed.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Trained new personnel regarding company operations, policies and services.
- Communicated with production team members about quality issues.
- Performed quality control inspections to address any imperfections or flaws in repairs.
Receptionist/Customer Service Representative
Caliber Collision
08.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash/card transactions and maintained sales and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained records by imaging invoices, debits, and credits.
Education
High School Diploma -
Hesperia High School
Hesperia, CA05-2001
Skills
- Insurance procedures
- Cost estimation
- Damage evaluation
- Parts ordering
- Claims processing
- Project management
- Multitasking
- Communication skills
- Problem-solving
- Time management abilities
- Self motivation
- Attention to detail
Certification
- Certified Personal Trainer -NASM Certified January 2022- Present
- California Real Estate License 2005-Present
- NASM Certified Nutritionist Jan 2023- Present
Timeline
Collision Estimator/Customer Service Advisor
Crash Champions
11.2023 - Current
NASM Personal Trainer
Crunch Fitness
01.2022 - 10.2023
Receptionist/Customer Service Representative
Caliber Collision
08.2021 - 08.2023
Receptionist/Customer Service Representative
VCA Animal Hospital
08.2008 - 02.2014
Collision Estimator/Receptionist
H-Street Collision
08.2003 - 07.2008
High School Diploma -
Hesperia High School