Shannon Carter
Bardstown,KY
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to drive company objectives. Resourceful and results-driven with a passion for growth and increase service value. Passion for customer care in all aspects.
Overview
13
13
years of professional experience
Work History
Central Selling Millwork Specialist
Lowe’s
12.2024 - Current
- Managed full sales cycle, built client relationships, and consistently met or exceeded sales targets using MyRedVest HUB, phone, email, and video conferencing.
- Closed sales from remote location through effective presentations and negotiations.
- Earned recognition for outstanding sales performance twice during tenure.
Pro Sales Specialist
Lowe’s
Bardstown, USA
09.2021 - 05.2024
- Developed in-depth knowledge of products and services to better inform customers.
- Leveraged social media platforms like LinkedIn, Twitter, Instagram to enhance brand visibility.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Delivered tailored product information to customers, aligning solutions with their needs to elevate satisfaction.
- Cultivated strong customer relationships, fostering long-term partnerships.
Coach
Walmart
Bardstown, USA
09.2013 - 03.2021
- Led, coached, and developed retail employees to achieve sales goals.
- Built and led quality retail team, fostering positive employee relations.
- Executed visual merchandising standards aligned with company brand directives, enhancing store presentation.
- Created and maintained positive employee relations by building, leading, and developing quality retail team.
- Resolved customer complaints quickly and effectively.
- Maintained positive relationships with customers, providing superior customer service.
- Facilitated open communication between departments to improve collaboration among teams.
- Facilitated communication across departments, improving collaboration and team dynamics.
Education
Christian Life High School
Rockford, ILSkills
- Product knowledge
- Sales management
- Customer relationship management
- Customer service
- Problem solving
Timeline
Central Selling Millwork Specialist
Lowe’s
12.2024 - Current
Pro Sales Specialist
Lowe’s
09.2021 - 05.2024
Coach
Walmart
09.2013 - 03.2021
Christian Life High School