Shannon Revely
Madison Heights,VA
Summary
Talented manager with great team leadership, planning and organizational skills. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with management abilities and a result driven approach.
Overview
18
18
years of professional experience
Work History
Evening Manager
Foodlion
Lynchburg, VA
06.2024 - Current
- Managed closing procedures, including blocking.
- Monitored employee performance and provided feedback to ensure compliance with established standards.
- Ensured all customer inquiries were handled promptly and professionally.
- Know what is happening in the store
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Established friendly relationships with regular guests, members and residents.
- Promoted teamwork and quality service through communication and coordination with other departments.
Grocery Manger
Foodlion
Madison Heights, VA
08.2023 - 06.2024
- Monitored inventory levels and stock shelves with new merchandise.
- Maintained cleanliness of store by delegating tasks to the cleaning crew.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Resolved customer complaints in a courteous and professional manner.
- Assisted customers with product selection when needed or requested.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Merchandise for the Endcaps
Grocery Stocker
Foodlion
Madison Heights, VA
04.2023 - 08.2023
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Inspected product quality and quantity before restocking shelves with new items.
- Rotated and faced product displays for optimal visual appeal.
- Assisted customers in locating desired items within the store.
- Checked expiration dates on perishable items to guarantee freshness.
- Ordered additional stock when needed from vendors or suppliers to maintain appropriate inventory levels.
- Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Built promotional displays for featured products in accordance with corporate marketing plans.
- Operated cash registers accurately when assisting customers at checkout lanes.
- Processed returns and exchanges efficiently according to company policy.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Assessed floor displays to restock merchandise.
Manager
GPM Investments
Amherst, VA
09.2018 - 01.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Developed annual goals for each department based on market trends and competitor analysis.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Deposits
- Money handling
- Scheduling
Subway Manager
GPM Investments
Amherst, VA
09.2018 - 01.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Audits
- Deposits and money handling
Manager
Circle K Corp
Madison Heights , VA
04.2016 - 09.2018
- Implemented quality control measures to uphold company standards.
- Created and managed budgets for travel, training, and team-building activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Schedules
- Money handling
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
Assistant Manger
Kangaroo Express
Madison Heights, VA
02.2014 - 04.2016
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Training on register and money handling
Overnight Team Lead
Sheetz
Madison Heights , VA
06.2012 - 01.2014
- Provided leadership and guidance to overnight team members.
- Ensured compliance with company policies and procedures.
- Monitored workflow, productivity, and customer service levels.
- Maintained inventory control systems for all products received or shipped out during shift.
- Trained new employees on safety protocols, job duties, and customer service standards.
- Maintained positive working relationship with fellow staff and management.
Team Lead
Sheetz
Madison Heights, VA
09.2006 - 09.2009
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained other staff
- Cooked
- Money Handling
- Cleaning
- Stocking
Education
High School Diploma -
Amherst County High
Amherst06-2006
Some College (No Degree) - Educational
Post University
Online Skills
- Health and safety compliance
- POS System Operation
- Facility Maintenance
- Decision-making capabilities
- Marketing and promotion
- Delegation and Supervision
- People Management
- Guest Relations
- Complaint Handling
- Customer Service
- Shelf restocking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteQuote
Hard work beats talent, if talent doesn’t work hard.
Timeline
Evening Manager
Foodlion
06.2024 - Current
Grocery Manger
Foodlion
08.2023 - 06.2024
Grocery Stocker
Foodlion
04.2023 - 08.2023
Manager
GPM Investments
09.2018 - 01.2023
Subway Manager
GPM Investments
09.2018 - 01.2023
Manager
Circle K Corp
04.2016 - 09.2018
Assistant Manger
Kangaroo Express
02.2014 - 04.2016
Overnight Team Lead
Sheetz
06.2012 - 01.2014
Team Lead
Sheetz
09.2006 - 09.2009
High School Diploma -
Amherst County High
Some College (No Degree) - Educational
Post University
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