Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Surgery Practices
Timeline
Generic

Shannon Richardson

Durham,NC

Summary

Competent healthcare professional with 10 years of experience in handling wide variety of surgical scheduling, medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices and ensure proper reimbursement and procedures scheduled.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Billing Specialist

Sunlife Financial
07.2021 - 06.2023
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Managed daily over 60 patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes itemizing over 2000 excel lines daily.

Multi-Specialty Surgical Scheduler

Rex Healthcare
08.2017 - 10.2020
  • Followed physician's orders and availability calendar to schedule surgeries for eye, ear nose and throat, spinal, gastrointestinal, heart, breast, orthopedic, urology, labor and delivery, ob/gyn and imaging exams
  • Approved daily surgery schedule for over 30 physicians and clinics while creating new Training manual for new schedulers.
  • Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.

Multi-Specialty Surgical Scheduler

WakeMed Health and Hospitals
09.2012 - 07.2017
  • Ensured compliance with regulatory requirements through diligent adherence to established protocols when booking surgeries in a call center environment receiving over 70 calls daily for specialty practices.
  • Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
  • Increased overall satisfaction among 20 surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.

Certified Nurse Assistant

UNC Health Care System
08.2011 - 07.2012
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
  • Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
  • Supported needs of 10+ patients supporting medical staff by following safety protocols.

Education

Nursing - Coursework in Nursing

North Carolina Central University
Durham, NC

Skills

  • Clinical Education
  • Epic Trained
  • Insurance Processing
  • Insurance Verification
  • Medical Coding
  • Payment Collection
  • Pre-Authorizations
  • Surgical Scheduling

Personal Information

Title: Medical Professional

Certification


  • Current Certified Professional Coder (CPC) student AAPC July 2024

Surgery Practices

Emerge Ortho

Raleigh Orthopedics

Raleigh Neurology

Rex Labor and Delivery

Carolina Ear Nose and Throat

Gyn Lap and Surgeons

Breast Cancer Specialists

Cataract Services

Dental Procedures




Timeline

Medical Billing Specialist

Sunlife Financial
07.2021 - 06.2023

Multi-Specialty Surgical Scheduler

Rex Healthcare
08.2017 - 10.2020

Multi-Specialty Surgical Scheduler

WakeMed Health and Hospitals
09.2012 - 07.2017

Certified Nurse Assistant

UNC Health Care System
08.2011 - 07.2012

Nursing - Coursework in Nursing

North Carolina Central University

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Shannon Richardson