Shannon Roberson
Detroit,MI
Summary
Dynamic team leader and dedicated team member with proven expertise in customer service and problem-solving. Excelled at Target and Burlington, enhancing team efficiency and customer satisfaction. Skilled in fostering inclusive environments and ensuring safety, demonstrating a keen attention to detail and a positive attitude. Achieved significant improvements in team performance and customer engagement. A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Target
04.2024 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Cashier
Burlington
02.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Team Leader
Subway
04.2022 - 04.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Science - Mechanical Engineering
Wayne State University
42 W Warren Ave, Detroit, MI 4820205.2028
High School Diploma -
Advanced Technology Acedemy
4801 Oakman Blvd, Dearborn, MI 4812606.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Safety understanding
Certification
- OSHA 30-hour construction Safety and Health 2023, January
Timeline
Team Member
Target
04.2024 - 08.2024
Cashier
Burlington
02.2024 - 08.2024
Team Leader
Subway
04.2022 - 04.2023
Bachelor of Science - Mechanical Engineering
Wayne State University
High School Diploma -
Advanced Technology Acedemy
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