SHANNON ROCKETT
Mesa,AZ
Summary
Dynamic sales and cybersecurity professional with a successful track record at Nestle USA, recognized for enhancing customer relationships and expanding sales territories. Expertise in territory management and cybersecurity frameworks drives significant growth while ensuring client data security. Proven ability to exceed sales targets and build client trust through effective risk management and compelling presentations. Aiming to leverage skills to further advance organizational success in a challenging environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Sales Representative
Nestle USA
08.2022 - Current
- Traveled throughout assigned territory to leverage leads and visit existing customers
- Conducted research to monitor market conditions and industry competitors
- Represented company brand during customer and prospect interactions
- Visited key customers repeatedly to promote retention and relationships
- Forecasted sales, developing and evaluating various methods of customer interaction
- Developed and presented educational pitches detailing practical and financial product benefits
- Maintained accurate and thorough records of leads and customer account information
- Maintained responsibility for 60-plus accounts within assigned territory, consistently touching base to assess needs and satisfaction
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Built relationships with customers and community to promote long term business growth
- Worked independently with minimal supervision
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Account Manager
Reyes Coca Cola Bottling
02.2013 - 07.2022
- Cold-called prospective customers to build relationship
- Completed documentation for product and service sales
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Delivered products to customers in timely manner
- Informed management of special sales and service issues
- Write orders for customer to get products into their location
- Stocking and helping drivers stock up delivers
- Checking and rotating products to ensure each product is up to date
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Oversaw new business development and customer servicing.
Merchandise Supervisor
Wal-Mart
09.2008 - 02.2013
- Utilized both upselling and down-selling strategies to maximize profits
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines
- Established clear sales goals and motivated staff to meet objectives.
Education
High School Diploma -
Thornton Township
Harvey, IL06-2006
Bachelor of Arts - Busniess
University of Phoenix
OnlineSkills
- Territory management
- Service accounts
- Sales training
- Outside sales
- Project management
- Sales presentations
- Network security
- Vulnerability assessment
- SIEM tools
- Risk assessment
- SIEM management
- Cyber threat analysis
- Security information systems
- Risk management
- Information security policies
- Virtualization security
- Biometric security
- Data encryption
- Threat intelligence
- Security audits
- Phishing detection
- Identity and Access management
- Firewall configuration
- Database security
- Cybersecurity frameworks
- Security frameworks
- Log analysis
- Threat modeling
- Incident response
- Two-factor authentication
- Data protection strategies
- Application security
- Cloud security
- Network monitoring
- Wireless security
- Security monitoring
- Patch management
- Firewall management
- Compliance monitoring
- Mobile security
- Data analysis
- Identity management
- Software deployment
- Security analysis
Certification
- Google Cybersecurity Certificate, Coursera, earned June 8, 2024
Timeline
Field Sales Representative
Nestle USA
08.2022 - Current
Account Manager
Reyes Coca Cola Bottling
02.2013 - 07.2022
Merchandise Supervisor
Wal-Mart
09.2008 - 02.2013
High School Diploma -
Thornton Township
Bachelor of Arts - Busniess
University of Phoenix
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