Shannon Rodriguez
Coral Springs,FL
Summary
Results-driven Customer Service Specialist with expertise in managing inquiries, resolving conflicts, and enhancing satisfaction. Strong communication skills and multitasking abilities have improved operational efficiency. Committed to fostering positive customer relationships through understanding needs and delivering timely solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
GA Telesis
Fort Lauderdale, Florida
10.2025 - Current
- Responsible for Exchanges and RMA processes.
- Keeping track on excel sheets for every exchange and RMA'S, making sure notes are up to date.
- Knowledge with Salesforce and Quantum.
- Making sure that sales team procurement, and product line managers are assisting customers and responding to emails in a timely manner.
- Keeping every email organized, and in its separate in box.
- Providing support to HQ-RMA/Receiving Team with clarification or paperwork they may need for units.
- Creating RRs for the repairs team for units that need to be sent out for repairs or inspections.
- Attended nco meetings and provided notes on units held in nco.
- Assisting accounting with keeping track on sales orders that need to be charged for late fees, outrights, restocking fees, or sales orders that need to be credited.
Administrative assistant.
GA Telesis
Fort Lauderdale, Florida
01.2023 - 10.2025
- Managed guest reception, answered calls, and directed inquiries to appropriate extensions.
- Assisted marketing with project coordination and created welcome signs.
- Maintained cleanliness and organization in the lobby area.
- Knowledge with power point and excel to keep track of parking tags and to create welcome signs.
- Communicated effectively with clients, vendors, and team members daily.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisted with each department's charity efforts, which left me in charge of payments and money collection.
Administrative Assistant
JR Home Repairs
Coral Springs, FL
08.2020 - 01.2023
- Manage office calendar, coordinate and schedule client appointments.
- Screened and directed incoming calls, relaying messages and crucial information to personnel.
- Deliver excellent customer service, resulting in repeat business and increased sales.
- Collect and process cash, check and credit card payments with 100% accuracy.
Administrative Assistant
The Maids
Sunrise, FL
11.2019 - 07.2020
- Answered telephone calls, scheduled appointments, and responded to customer emails to ensure clear communication and timely service.
- Entered, updated, and maintained customer information in database to support accurate record-keeping and efficient service delivery.
- Executed daily errands to support team operations. Managed staffing gaps by filling in for absent employees.
- Recorded inventory for maintenance needs and inspected company vehicles daily to uphold safety standards and operational readiness.
Education
High School Diploma -
Broward County
FloridaSkills
- Customer service
- Sales Order Management
- Technical Troubleshooting
- Process Improvement
- Multitasking and Time Management
- Effective Communication
- Critical Thinking
- Confidentiality and Data Protection
- Relationship building
Timeline
Customer Service Specialist
GA Telesis
10.2025 - Current
Administrative assistant.
GA Telesis
01.2023 - 10.2025
Administrative Assistant
JR Home Repairs
08.2020 - 01.2023
Administrative Assistant
The Maids
11.2019 - 07.2020
High School Diploma -
Broward County