Shannon Roebuck
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Service Technician
LabCorp
09.2022 - Current
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Reviewed and processed requisitions for laboratory tests.
- Packaged and shipped specimens to our main lab daily.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Contributed to positive patient experiences by providing clear explanations of the phlebotomy process and addressing any concerns or questions proactively.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Verified patients' identification for proper sample collection.
- Performed ClIA-approved kit testing and accurately recorded results in EHR systems.
- Performed QC daily as needed for testing purposes.
- Participated in API testing.
Phlebotomist
Santiam Memorial Hospital
12.2021 - 09.2022
- Collect and process samples accurately with attention to detail for inpatient and outpatient clients in a hospital setting
- Data entry/coding, clerical work as needed
- Waive testing, while maintaining accurate and up-to-date quality controls
- Knowledge of a variety of health electric systems associated with medical records and laboratory testing.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
Laboratory Assistant III
Salem Clinic
11.2011 - 11.2021
- Worked as phlebotomist and lab assistant in a fast-paced large clinical setting
- Collected, labeled, and processed specimens for in-house and sent-out testing.
- Performed EKGs and Pulmonary Function tests.
- Clerical and data entry/coding as needed
- Ran and managed the front-end/draw area.
- Wrote and updated procedures.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Managed inventory levels effectively by tracking supply usage and placing orders for required materials before depletion.
- Developed and implemented new protocols to improve the accuracy of laboratory results.
- Maintained documentation on tests performed in the lab.
- Provided support and guidance to junior lab staff.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance when needed.
- Trained new personnel regarding company operations, policies and services.
- Aided in the implementation of new software systems, providing input on user experience and assisting with training for other team members.
- Performed daily QC testing as needed to run a variety of kit tests.
- Participated in lab API testing.
Owner/Operator
WBCleaning Services
12.2009 - 09.2011
- Ran and operated a successful cleaning business with residential and commercial clients
- Maintained excellent customer client relationship
- Used buying, marketing and accounting skills to help maintain the success of our business.
Part-time lead closer
Michael's Craft Store
11.2009 - 08.2010
- Assisted other employees with questions and training, I was lead cashier and store closer
- Responsible for signing out and reconciling the register at the end of the night
- Helped open and set up store registers
- Worked on the sales floor assisting customers, stocking shelves and maintaining overall cleanliness of the store.
Education
Currently Continuing My Education To Complete My Associates Degree - Business Administration
Linn Benton
Albany, ORWorked towards an Associate Degree in Medical Administration -
Chemeketa Community College
High Diploma 1997 -
Sprague High School
SalemSkills
- Self-motivated
- Patient
- Attention to details
- Critical thinking
- Multitasking
- Troubleshooting
- Time Management
- Dependable
- Organized
Projects
Opened and started Jefferson indoor park 2009
Timeline
Patient Service Technician
LabCorp
09.2022 - Current
Phlebotomist
Santiam Memorial Hospital
12.2021 - 09.2022
Laboratory Assistant III
Salem Clinic
11.2011 - 11.2021
Owner/Operator
WBCleaning Services
12.2009 - 09.2011
Part-time lead closer
Michael's Craft Store
11.2009 - 08.2010
Currently Continuing My Education To Complete My Associates Degree - Business Administration
Linn Benton
Worked towards an Associate Degree in Medical Administration -
Chemeketa Community College
High Diploma 1997 -
Sprague High School
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