SHANNON ROMAN
Lexington,NC
Summary
Accomplished and energetic office personnel with a solid history of achievement in an office setting. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Microsoft Office, Word, and Excel. Excellent communication and time management skills. Handle tasks with accuracy and efficiency.
Overview
32
32
years of professional experience
Work History
Examiner
North Carolina DMV
Lexington, NC
10.2020 - Current
- Evaluated driving records for compliance with state regulations and policies.
- Conducted comprehensive assessments of applicants' knowledge and skills during testing processes.
- Collaborated with team members to enhance examination protocols and improve efficiency.
- Analyzed data to identify trends in applicant performance and drive process improvements.
- Provided training support to new examiners on procedures and best practices.
- Developed standardized testing materials to ensure consistency across examinations.
- Implemented quality control measures to uphold accuracy in reporting examination results.
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Monitored students during tests.
- Conducted comprehensive reviews of complex applications, ensuring all necessary documentation was obtained before rendering a decision.
- Explained test processes to students.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
Customer Relations
Leggett & Platt Inc.
Lexington, NC
05.2001 - 10.2020
- Communicate with customers, employees and other individuals to answer questions, explain information, take orders and address concerns.
- Review files, records, and other documents to obtain information to respond to request.
- Troubleshoot problems involving various bed products.
- Assisted with training staff members.
Office Personnel
TransLink Services
High Point, NC
06.1999 - 08.2000
- Inventory and order materials, supplies and services.
- Answered telephones, directed calls, and took messages.
- Maintained and updated files, inventory, mailing and database systems either manually or using a computer.
- Compiled, copied, sorted and filed records of all office activities, business transactions or reports.
- Reviewed files, records, and other documents to obtain information to respond to requests.
Supply Technicians
United States Air Force
Tucson, AZ
04.1997 - 02.1999
- Delivered equipment to specific air craft locations on base.
- Maintained records of inventory or equipment usage.
- Maintained hazmat records and inventory.
Department Supervisor
AmeriPride
Lawrenceville, GA
04.1994 - 03.1996
- Supervised finishing department. Oversaw all department attendance and payroll.
- Floated to different positions when needed.
Education
High School Diploma - undefined
Lexington Senior High School
Lexington, NC06-1989
Skills
- Customer and Personal Service
- Instructing
- Troubleshooting
- Active Listening
- Time Management
- Computer and Electronics
- Production and Processing
- Service Oriented
- Critical Thinking
Timeline
Examiner
North Carolina DMV
10.2020 - Current
Customer Relations
Leggett & Platt Inc.
05.2001 - 10.2020
Office Personnel
TransLink Services
06.1999 - 08.2000
Supply Technicians
United States Air Force
04.1997 - 02.1999
Department Supervisor
AmeriPride
04.1994 - 03.1996
High School Diploma - undefined
Lexington Senior High School