SHANNON ROSE
Simpsonville,SC
Summary
Dynamic sales and customer relations expert with a proven track record in effective communication and negotiation. Committed to delivering exceptional support while consistently achieving production targets. Innovative in implementing strategies that drive customer loyalty, retention, and revenue growth. Experienced in leadership roles, including training and mentoring new team members.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Sales Representative
Humana
Greenville, South Carolina
04.2024 - Current
- Developed relationships with clients to understand their healthcare needs.
- Conducted presentations on Humana's insurance products and services.
- Collaborated with cross-functional teams to enhance customer satisfaction.
- Managed customer inquiries and resolved issues promptly and effectively.
- Utilized CRM software to track sales activities and client interactions.
- Educated clients on policy features and benefits tailored to their needs.
- Analyzed market trends to identify opportunities for business growth.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Researched competitors' products, prices, and sales techniques.
Immunizing Pharmacy Technician
Publix Pharmacy
Greenwood, SC
02.2020 - Current
- Providing premier customer service, maintaining patient confidentiality, and excellent communication
- Typing prescriptions and clarifying prescriptions with provider if needed
- Receiving, preparing medication for distribution
- Inputting Insurance Information and following up with Insurance claims
- Preparing and administering immunizations
- Preparing compounded medications using sterile and non-sterile processes
- Knowledge of brand and generic medications
- Pharmaceutical calculations
- Monitoring expiration dates and properly disposing of expired drugs
- Collaborate with healthcare providers to provide immunization services, ensuring patients receive the appropriate vaccines for their individual needs and health status.
- Assisting the pharmacist in managing inventory levels of medications and supplies to ensure availability and prevent shortages
- Assist in maintaining accurate and up-to-date medication inventory, including ordering and restocking medications as needed
- Ensuring compliance with all applicable laws and regulations related to immunizations, including maintaining accurate records and documentation
- Ensuring compliance with all state and federal regulations regarding the handling and dispensing of medications and immunizations
- Providing training and guidance to new pharmacy technicians on immunization procedures and protocols
- Maintaining a clean and organized workspace to ensure the safety and efficiency of pharmacy operations
Waitress
R-Place Grill and Spirits
Greenwood, SC
01.2018 - 05.2020
- Take orders from and serve food and beverages to patrons.
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly.
- Answer questions about the menu and make recommendations when appropriate or requested.
- Prepare appetizers, salads, and cold dishes.
- Assist a team of hosts and hostesses by greeting, seating, and thanking customers.
- Communicate with kitchen staff directly and via computers
- Upselling and suggestive selling to increase sales revenue
- Upsell and promote daily specials and new menu items to customers
- Building rapport with customers to enhance their dining experience and encourage repeat visits
- Provide exceptional customer service to create a memorable dining experience for patrons, resulting in repeat business and positive online reviews.
- Assist in training new waitstaff on customer service techniques and menu knowledge
- Collaborate with the kitchen staff to ensure efficient and accurate order delivery
- Handle cash and process credit card payments accurately and efficiently.
Certified Life Guard
Pomona Swim Club
Cinnaminson, NJ
05.2016 - 06.2018
- Ensured swimmers behave in a safe fashion
- Removed distressed swimmers from the water and provide CPR, if necessary
- Tested pool water to make sure it meets safety standards
- Administered basic first aid for cuts and bruises
- Maintain a clean and organized work environment by regularly cleaning and sanitizing all equipment, tools, and surfaces
- Maintain a clean and safe pool environment for swimmers at all times.
- Ensure the safety of all swimmers by monitoring the pool area and enforcing all safety rules and regulations
- Ensure all safety equipment is properly maintained and in good working condition
- Conduct regular safety drills and exercises to keep staff prepared for emergency situations
- Provide excellent customer service by addressing and resolving any concerns or complaints from swimmers or their parents
- Provide exceptional customer service by greeting swimmers, answering questions, and addressing concerns in a professional and friendly manner
Server/Assistant Manager
Tony's Pizza
Delran, NJ
03.2014 - 06.2018
- Serving guests with food and beverage requests in a timely, professional, and friendly manner
- Providing premier customer service, took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Responsible for ensuring all tables and silverware were placed neatly and everything was tidy as well as clean at all times
- Decision making, staff support, guest interaction, and scheduling
- Coordinating with the kitchen staff to ensure timely delivery of food orders
- Assisting in the preparation of pizza dough and ingredients
- Managing inventory and ordering supplies
- Ensuring compliance with health and safety regulations
- Assisting in the training of new servers and ensuring they are familiar with menu items and service standards
- Providing leadership and guidance to the serving staff, ensuring efficient and friendly service to all customers
Education
Public Health - Spanish
Lander University
Greenwood, SC12.2023
High School Diploma -
Cinnaminson High School
Cinnaminson, NJ06.2018
Skills
- Flexibility and adaptability
- Networking strategies
- Prospecting techniques
- Team collaboration
- Organizational skills
- Creative problem solving
- Leadership skills
- Interpersonal communication
- Time management
- Professional demeanor
- Critical thinking
- Customer satisfaction
Certification
Accident & Health or Sickness License, State of South Carolina 2024
Volunteer Experience
Bread of Life Food Pantry, Palmyra, NJ 2010-2018
- Collected and transported a variety of food donations from various community locations
- Sorted and organized all food donations according to relative nutritional value
- Oversaw food pantry daily operations.
Jeans Hospital, Philadelphia, PA 2015-2017
- Interacted with patients and their families
- Rounded on patient's rooms
- Assisted nursing staff with errands, and other tasks as assigned to help the unit run smoothly and allow staff to focus more time on patient care
Cinnaminson Baptist Church Vacation Bible School, Cinnaminson, NJ 2013-2017
- Provided overall leadership in the classroom
- Maintained orderly and safe learning environment
- Encouraged individual participation in group activities
References
References available upon request.
Timeline
Sales Representative
Humana
04.2024 - Current
Immunizing Pharmacy Technician
Publix Pharmacy
02.2020 - Current
Waitress
R-Place Grill and Spirits
01.2018 - 05.2020
Certified Life Guard
Pomona Swim Club
05.2016 - 06.2018
Server/Assistant Manager
Tony's Pizza
03.2014 - 06.2018
Public Health - Spanish
Lander University
High School Diploma -
Cinnaminson High School