Shannon Russell
Bridgeport
Summary
Social Service director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance.
Overview
21
21
years of professional experience
2008
2008
years of post-secondary education
Work History
Director of Social Service
Cumberland Pointe Care Center
Saint Clairsville
03.2013 - Current
- Directed comprehensive care programs tailored to resident needs.
- Oversaw daily operations and ensured compliance with health regulations.
- Managed staff recruitment, training, and performance evaluations.
- Facilitated communication between families and care team members.
- Evaluated facility services for continuous improvement opportunities.
- Coordinated community outreach initiatives to promote wellness programs.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Monitored market conditions and competitor activities to inform business decisions.
- Managed crisis situations to minimize impact on operations and reputation.
- Represented the organization at industry events, conferences, and public meetings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
STNA
Park Health Care Center
Saint Clairsville
04.2013 - 03.2019
- Assisted residents with daily living activities and personal hygiene needs.
- Collaborated with nursing staff to implement individualized care plans for residents.
- Monitored and documented resident health conditions and reported changes promptly.
- Ensured cleanliness and safety of resident living areas and communal spaces.
- Assisted in mobility support, helping residents with transfers and ambulation.
- Educated residents on health practices and wellness activities within the facility.
- Participated in team meetings to discuss resident care strategies and improvements.
- Provided emotional support and comfort to patients when needed.
- Answered call lights promptly and responded to requests for assistance from patients or family members.
- Provided basic patient care, including bathing, dressing and grooming.
- Reported any changes in the patient's condition to the nurse on duty.
- Recorded information regarding food intake and output of patients.
- Monitored vital signs, such as pulse rate, respiration and temperature.
- Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
Administrative Assistant
Interim HealthCare
Bridgeport
03.2005 - 02.2013
- Managed scheduling for healthcare staff and patient appointments efficiently.
- Coordinated communication between patients, families, and healthcare professionals effectively.
- Prepared and maintained confidential patient records in compliance with regulations.
- Organized office supplies and equipment to ensure smooth daily operations.
- Streamlined filing systems to enhance document retrieval and organization.
- Facilitated meetings by preparing agendas and taking detailed minutes for distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Day Camp Counselor
Wheeling Park Commission
Wheeling
05.2007 - 03.2011
- Supervised daily activities for campers in a safe and engaging environment.
- Facilitated group games and recreational activities to promote teamwork and fun.
- Mentored junior counselors, providing guidance on camper interaction and safety procedures.
- Communicated effectively with parents regarding camper progress and daily events.
- Ensured compliance with health and safety regulations during all camp operations.
- Organized supplies and equipment for various activities, maintaining inventory accuracy.
- Responded quickly and calmly in emergency situations as needed.
- Organized small group activities for campers based on age level and interests.
Education
Bridgeport High School
Bridgeport, OHSome College (No Degree) - Communications
West Liberty University
West Liberty, WVSkills
- Regulatory compliance
- Staff management
- Program development
- Crisis management
- Customer relationship management
- Community outreach
- Strategic planning
- Team collaboration
- Effective communication
- Problem solving
- Leadership mentoring
- Client relations
- Partnerships and alliances
- Verbal and written communication
- Risk management
- Decision-making
- Goal setting
- Relationship building
- Project coordination
- Facilities management
Timeline
STNA
Park Health Care Center
04.2013 - 03.2019
Director of Social Service
Cumberland Pointe Care Center
03.2013 - Current
Day Camp Counselor
Wheeling Park Commission
05.2007 - 03.2011
Administrative Assistant
Interim HealthCare
03.2005 - 02.2013
Bridgeport High School
Some College (No Degree) - Communications
West Liberty University