Shannon Russell
La Grande,OR
Summary
Forward thinking teller with strong commitment to providing exceptional member service and efficient transaction processing. Proactive in addressing member needs and resolving issues swiftly. Assertive in maintaining accurate records and ensuring compliance with banking policies. Highly motivated to contribute to a dynamic team environment and excel in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Teller
STCU
La Grande, OR
05.2025 - Current
- Processed daily transactions with accuracy and efficiency.
- Assisted members with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for members.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for members, providing assistance with account maintenance and transactions.
Teller
Community Bank
La Grande, OR
11.2024 - 05.2025
- Managed cash drawer, ensuring balanced accounts at shift end.
- Assisted customers with account inquiries and product offerings.
- Implemented security protocols to safeguard cash handling operations.
- Processed daily transactions with accuracy and efficiency.
- Trained new hires on customer service policies and procedures.
- Educated customers on online banking and mobile banking applications.
Warehouse Manager
Coca-Cola
La Grande, OR
11.2006 - 10.2024
- Oversaw daily warehouse operations, ensuring compliance with safety regulations and operational efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Led a team of warehouse staff, providing training and mentorship to improve performance.
- Coordinated logistics for inbound and outbound shipments, enhancing delivery timelines and service quality.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Education
Bachelor of Science - Science of Biology
Eastern Oregon University
La Grande, OR06-2006
Skills
- Strong work ethic
- Member relationship building
- Exceptional Member Service
- Patience and Empathy
- Listening and Comprehension
- Confidentiality and Discretion
Timeline
Teller
STCU
05.2025 - Current
Teller
Community Bank
11.2024 - 05.2025
Warehouse Manager
Coca-Cola
11.2006 - 10.2024
Bachelor of Science - Science of Biology
Eastern Oregon University