Shannon Sanchez
Blackshear,GA
Summary
Results-driven organizational problem-solver with advanced supervisory, team building, and customer service skills. Known for quickly stepping into roles and making impactful changes to propel company success. Experienced in maximizing employee engagement and performance through effective training and morale-building techniques.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Multi-Unit General Manager
Victra - Verizon Wireless Premium Retailer
BLACKSHEAR , GA
08.2023 - 05.2024
- Supervised operations across 3 thriving cellular stores.
- Maintained responsibility for the overall management of units, including tasks like scheduling, payroll processing, and decision-making regarding hiring and termination.
- Implemented tactics resulting in enhanced customer satisfaction, increased sales, and improved profitability throughout the organization.
Store Manager
Victra - Verizon Wireless Premium Retailer
BLACKSHEAR , GA
06.2022 - 05.2024
- Established team performance standards, conducted regular evaluations, and enacted corrective measures or rewarded merit increases
- Empowered team members through consistent feedback and training, resulting in increased confidence and personable service delivery
- Achieved high customer satisfaction by properly managing schedules, inventory, and team assignments to handle expected demands.
Bartender/Server
Ll creek
03.2015 - 07.2022
- Ensured excellent guest experience by providing prompt service and addressing their requests for anything from drinks to desserts
- Experienced thriving in a bustling high volume bar setting.
- Cultivated a cooperative work environment by utilizing excellent communication skills to build connections with fellow employees.
Education
Certificate - Neuromuscular Massage Therapy
Coastal Pines Technical College
Waycross, GA01.2021
High School Diploma -
Estero High School
Estero, FL06.1993
Skills
- Administrative Experience
- Data Entry
- Microsoft Outlook
- Office Management
- Sales
- Store Management Experience
- Operations Management
- Team Development
Certification
- BLS Certification
- CPR Certification
Timeline
Multi-Unit General Manager
Victra - Verizon Wireless Premium Retailer
08.2023 - 05.2024
Store Manager
Victra - Verizon Wireless Premium Retailer
06.2022 - 05.2024
Bartender/Server
Ll creek
03.2015 - 07.2022
Certificate - Neuromuscular Massage Therapy
Coastal Pines Technical College
High School Diploma -
Estero High School
- BLS Certification
- CPR Certification
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