Shannon Sanchez
Goldsboro,NC
Summary
Experienced professional delivering measurable impact in community safety and rehabilitation. Skilled in case management, risk assessment, and compliance monitoring, with a proven ability to support individuals navigating mental health challenges, substance use disorders, and homelessness. Adept at collaborative intervention, crisis response, and building trust with diverse populations. Recognized for strong communication, conflict resolution, and empathy, paired with a dependable, team‑centered approach.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Probation Parole Officer II (Division of Community Corrections)
State of North Carolina
Goldsboro, NC, USA
08.2011 - 03.2026
- Provide supervision, case management and intervention services to criminal offenders released to the community with a case load ranging from 64 to 100 or more.
- Place offenders at appropriate supervision levels through investigative and assessment processes.
- Making referrals regarding treatment of offenders needed such as issues with mental health, substance abuse issues, and homelessness.
- Supervise a caseload consisting of high-to-low-risk offenders.
- Utilize electronic monitoring devices, curfews, searches, and drug screenings as interventions.
- Develop and implement extensive case management plans using principles of evidence base practices.
- Evaluated offenders need to successfully complete probation, post-release, and parole.
- Interacted with court personnel, victims, community agencies, and law enforcement personnel.
Cross-Shift Trainer
State of North Carolina
Goldsboro, NC, USA
06.1996 - 07.2011
- Work with individual who are developmentally disable and are profoundly to mildly mentally challenge with dual diagnosis.
- Ensure client scheduled training programs are conducted and carried out properly.
- Attend team meetings that assist with the development of client care and Person-Centered Plans.
- Ensure client behavior plans are implemented, carried out, and documentation occurs.
Group Home Manage
State of North Carolina
Goldsboro, NC, USA
06.1995 - 05.1996
- Responsible for daily operations and management of the home.
- Supervise the direct care staff assigned to the group home.
- Ensured that the individuals were free from abuse and neglect.
- Investigate all injuries/accidents immediately and take appropriate action.
- Attended team meetings to collaborate with other team members to arrange person centered plans in the best interest for individuals in the group home.
- Attended psych meeting to ensure the individuals were receiving the best medical treatment.
- Ensured the implementation of all training programs and services relative to daily living; availability of adequate/functional materials/supplies; continuous active treatment provided through staff training.
- Ensured that functional activities in small groups were done, staff-client interaction was conducted, and the staff encouraged client choices.
- Promote safe work habits and practices through training and implementation of facility procedures and guidelines.
Health Care Tech II
State of North Carolina
Goldsboro, NC, USA
05.1994 - 06.1995
- Served as contact person for Cluster Supervisor.
- Supervised and assigned daily tasks to Health Care Tech I.
- Monitored and recorded inappropriate behaviors and intervened per behavior plan.
- Ensured that training programs were carried out and conducted daily.
Health Care Tech I
State of North Carolina
Goldsboro, NC, USA
09.1990 - 05.1994
- Provided treatment with dignity & respect, offering choices & options that support individuality with a developmental disability.
- Responsible for the care and training of profoundly/mildly mentally challenged adults
- Assisted clients with everyday living skills
- Provided active treatment and variety of health care services to the mentally disabled.
- Recorded data for training objectives put in place for individuals to meet goals.
Qualified Professional
Family First Support Center
Mt. Olive, NC, USA
11.2007 - 06.2012
- Work with individuals who have mental illnesses and psychological diagnosis such as bipolar disorder, mania, phobias, schizophrenia, depression, anxiety disorders, autism, ADHD, and ADD disorders.
- Develop, coordinate, write goals, and implement Person Center Plans for individuals on Intensive-In-Home treatment, Case Management, and Community Support Teams.
- Submit ITR for Value Options.
- Oversee data collection on individuals provided by associated paraprofessionals from weekly assessments.
- Coordinate and oversee ongoing assessments activities.
- Meet deadlines for implementation of service plans.
- On call and available 24/7 365 basis to individuals experiencing crisis to provide crisis intervention.
- Prepared documentation of weekly assessment notes.
Education
M. A. - Counseling
Webster University
St. Louis, MO, USA12-2014
M.S. - Public Administration
Central Michigan University
Mount Pleasant, MI, USA05-2011
B.A. - Psychology and Criminal Justice
North Carolina Wesleyan College
Rocky Mount, NC, USA05-2009
Skills
- Case Management
- Mental Health
- Substance Abuse
- Experience using computer software
- De-escalation techniques
- Policy enforcement
- Behavioral assessment
- Time management
Certification
Law Enforcement Officers' Advance Certificate
NC Excellence in Service Certificate
NC Certificate of Retirement
Timeline
Probation Parole Officer II (Division of Community Corrections)
State of North Carolina
08.2011 - 03.2026
Qualified Professional
Family First Support Center
11.2007 - 06.2012
Cross-Shift Trainer
State of North Carolina
06.1996 - 07.2011
Group Home Manage
State of North Carolina
06.1995 - 05.1996
Health Care Tech II
State of North Carolina
05.1994 - 06.1995
Health Care Tech I
State of North Carolina
09.1990 - 05.1994
B.A. - Psychology and Criminal Justice
North Carolina Wesleyan College
M.S. - Public Administration
Central Michigan University
M. A. - Counseling
Webster University
Community Service Activities
Guardian Ad Litem Volunteer