Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Scatena

Paradise Valley,AZ

Summary

Experienced field clinical specialist with 12 years of expertise in supporting and programming cardiac devices such as pacemakers and defibrillators. Skilled in providing technical support during procedures and collaborating with medical teams in high-pressure environments. Strong communicator with a focus on patient care, device troubleshooting, and healthcare professional education.

Overview

12
12
years of professional experience

Work History

Senior Field Clinical Specialist, CCDS

Biotronik
05.2009 - 07.2020
  • Provide targeted physician sales support in implant and clinic settings.
  • Serve as primary resource for clinical support, implant coverage, and surgical procedures in operating rooms and catheterization labs to ensure customer and patient success with implanted products.
  • Conduct detailed troubleshooting, programming, data collection, and patient follow-up in hospitals and medical offices to ensure client satisfaction with utilization of implantable devices.
  • Serve as Field Training Mentor for new to-industry hires.

Field Clinical Specialist

Biotronik
05.2008 - 04.2009
  • Provided technical, educational, and sales support as assigned and work with sales team in defined geography to meet customer service needs.
  • Represented Biotronik during surgeries and implants of products to provide troubleshooting and other technical assistance.
  • Provided technical support with reprogramming and follow-ups in hospitals and clinics.
  • Educated and trained physicians, hospital personnel, and office staff on technical matters relating to our products.

Education

Cardiac Rhythm Management

Arrhythmia Technologies Institute
Greenville, SC
05.2008

Bachelor of Science - Kinesiology

Indiana University Bloomington
Bloomington, IN
08.2007

Skills

Timeline

Senior Field Clinical Specialist, CCDS

Biotronik
05.2009 - 07.2020

Field Clinical Specialist

Biotronik
05.2008 - 04.2009

Cardiac Rhythm Management

Arrhythmia Technologies Institute

Bachelor of Science - Kinesiology

Indiana University Bloomington
Shannon Scatena