Shannon Schleining

Overseeing of shift organization and ensured the completion of administrative duties.

Streamlined event and venue needs by strategically prioritizing tasks.

• Boosted organizational morale through effective communication and leadership development programs.
• Built lasting relationships with key partners both internally and externally.
• Ensured strict adherence to regulations, maintaining high standards of integrity within the command hierarchy.

• Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Helped create memorable experiences by actively engaging with guests during interactive program elements.
• Provided exceptional customer service to all guests and escalated concerns where needed.

• Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
• Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
• Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
• Developed strong relationships with clients to understand their needs, resulting in improved project outcomes and customer retention rates.
• Improved client satisfaction through timely resolution of on-site issues and effective communication with stakeholders.

• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Consulted with customers to assess needs and propose optimal solutions.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.