Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Scott

Waco,TX

Summary

Dedicated Credentialed Shift Lead efficiently handles various pet breeds and temperaments. Offers experience conducting pet examinations, maintaining animal care records, and preparing animals for surgery. Certified in Fear Free and Cat Friendly Veterinary Professional.

Overview

5
5
years of professional experience

Work History

Credentialed Shift Lead

Banfield Pet Hospital
05.2020 - Current
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced client satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes
  • Collaborated with management to develop strategies for improving overall store operations.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for clients and patients

Licensed Veterinary Technician

Banfield Pet Hospital
12.2018 - Current
  • Enhanced patient care by providing compassionate and skilled nursing assistance to veterinarians during medical procedures.
  • Assisted in the treatment of critically ill patients, ensuring timely and accurate administration of medications and treatments.
  • Helped reduce client wait times by efficiently managing appointment schedules and coordinating with fellow staff members.
  • Supported clinic operations by maintaining clean and organized treatment areas, exam rooms, and surgical suites.
  • Increased client satisfaction through clear communication of home care instructions for pet owners post-treatment or surgery.
  • Improved teamwork among staff members by actively participating in team meetings and offering constructive feedback on clinic operations.
  • Strengthened client relationships by delivering exceptional customer service while addressing questions or concerns regarding their pets'' health needs.
  • Educated clients about preventative care, proper nutrition, and other essential aspects of pet health to promote responsible pet ownership.
  • Optimized clinic efficiency through assisting with front desk tasks including scheduling appointments, maintaining files, answering phone calls, invoicing clients, processing payments when needed.

Education

Associate of Applied Science - Veterinary Technology

McLennan Community College
Waco, Texas
05.2018

Skills

  • Performance Improvement
  • Operations Monitoring
  • Regulatory Compliance
  • Employee Training
  • Staff Motivation
  • Decision-Making Capabilities

Timeline

Credentialed Shift Lead

Banfield Pet Hospital
05.2020 - Current

Licensed Veterinary Technician

Banfield Pet Hospital
12.2018 - Current

Associate of Applied Science - Veterinary Technology

McLennan Community College

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Shannon Scott