SHANNON SCOTT
Kendall Park,NJ
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server
Tommy's Tavern and Tap
01.2023 - Current
- Serve high customer volumes during special events, nights, and weekends, mixing over 50 craft cocktail recipes.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborate with 8-10 team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivate warm relationships with regular customers.
Bartender/Server
Bahama Breeze Island Grille
01.2022 - 01.2023
- Certified trainer, trained approximately 15 new servers on Bahama Breeze best practices, ensure positive customer service outcomes
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Banquet Bartender
Famous Bartending School
01.2021 - 01.2022
- Bartender/Server for private catering events in New York, New Jersey and Pennsylvania.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Collaborated with approximately 25 banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
Barista
Gingered Peach
01.2020 - 01.2022
- Front of house barista and customer service associate for extremely heavy volume custom bakery.
- Trained approximately 20 new employees on cash register, espresso machine and general customer service tasks.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled approximately 75 - 80 daily customer requests professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Dog Walker and Pet Sitter
Simply Yours Concierge
01.2017 - 01.2019
- Meet with clientele to discuss their pet's needs and any health issues, provide medicines, insulin and specialized dietary meals.
- Conduct overnight stays when owners are out of town, gather mail and provide mobile updates to owners regarding their pet's health and wellbeing.
- Maintained professional relationships with approximately 30 clients, providing exceptional customer service at all times.
Education
High School Diploma -
South Brunswick High School
Monmouth Junction, NJ06.2016
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Certification
- TIPS Certification – Completed 40 hours of state certified training for alcohol risk prevention/safe bartending practices, successful customer intervention techniques, prevention of alcohol sales to minors in compliance with NJ/TRI State alcohol service laws. TIPS Certification ID# 5609904. Expires: 11/21/2024.
- Bartending License – Bartending and Mixology Certificate; Bartending License 2021
- Mercer Community College – Veterinarian Technician Certificate 2019
- Princeton Animal Hospital – Internship (100 Hours), Veterinary Technician 2019
Timeline
Bartender/Server
Tommy's Tavern and Tap
01.2023 - Current
Bartender/Server
Bahama Breeze Island Grille
01.2022 - 01.2023
Banquet Bartender
Famous Bartending School
01.2021 - 01.2022
Barista
Gingered Peach
01.2020 - 01.2022
Dog Walker and Pet Sitter
Simply Yours Concierge
01.2017 - 01.2019
High School Diploma -
South Brunswick High School
- TIPS Certification – Completed 40 hours of state certified training for alcohol risk prevention/safe bartending practices, successful customer intervention techniques, prevention of alcohol sales to minors in compliance with NJ/TRI State alcohol service laws. TIPS Certification ID# 5609904. Expires: 11/21/2024.
- Bartending License – Bartending and Mixology Certificate; Bartending License 2021
- Mercer Community College – Veterinarian Technician Certificate 2019
- Princeton Animal Hospital – Internship (100 Hours), Veterinary Technician 2019
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