Shannon Shen
Milpitas,CA
Summary
As a dedicated professional with a history of meeting company goals utilizing consistent and organized practices, I am a flexible individual who is able to adapt under working pressure, new situations, and challenges to best enhance the organizational brand. I work with a positive attitude and am an organized and dependable candidate successful at managing multiple priorities. I am willing to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HR Assistant
Ma Labs
Milpitas, CA
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed over 30 customer calls per day.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Filed paperwork, sorted and delivered mail and maintained office organization.
Registered Behavior Technician
Kyo Care
San Jose
05.2020 - 10.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported client using principles of applied behavior analysis.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
- Worked as part of collaborative team to address changing needs of children and families.
Translator
Willett Elementary School
Davis, CA
01.2020 - 03.2020
- Replicated flow, style and overall meaning of original texts.
- Provided verbal summaries of non-English documents for immediate use.
- Supported student education by accompanying non-English speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Maintained message content, tone and emotion as closely as possible.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Arts - Human Development
University of California Davis
Davis, CA03.2020
Skills
- Employee Training
- Microsoft Office
- Adaptability and Flexibility
- Attention to Detail
- Problem Solving
- Cooperative Attitude
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Native or Bilingual
Timeline
HR Assistant
Ma Labs
10.2021 - Current
Registered Behavior Technician
Kyo Care
05.2020 - 10.2022
Translator
Willett Elementary School
01.2020 - 03.2020
Bachelor of Arts - Human Development
University of California Davis