Shannon Sherman
Houston
Summary
Results-driven franchise owner with expertise in customer retention and service delivery. Proven ability to cultivate loyalty through effective complaint resolution and relationship building.
Overview
7
7
years of professional experience
Work History
Franchise Owner
PJ's Coffee
NEW ORLEANS
2019.10 - 2026.05
- Managed daily operations and ensured efficient service delivery to customers.
- Supervised staff schedules and maintained workforce productivity during peak hours.
- Developed marketing strategies to promote services and increase customer engagement.
- Trained new employees on operational procedures and customer service best practices.
- Oversaw inventory management and coordinated supply orders for timely restocking.
- Cultivated positive relationships with customers to foster loyalty and repeat business.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Education
Business Administration And Management
Delgado Community College
New Orleans, LA1990-08
Skills
- Marketing strategy
- Customer relationship management
- Customer retention
- Service delivery
- Sales forecasting
- Inventory management
- Staff management
- Employee training
- Workforce planning
Timeline
Franchise Owner
PJ's Coffee
2019.10 - 2026.05
Business Administration And Management
Delgado Community College