Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Slater

Marshall,TX

Summary

Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.

Overview

2026
2026
years of professional experience

Work History

Dispatcher

Acme Truck Line
Kilgore, TX
07.2022 - Current
  • Coordinated dispatch operations to ensure timely vehicle assignments.
  • Monitored communication systems for incoming requests and updates.
  • Assisted drivers with route planning and navigation solutions.
  • Documented incidents and communicated issues to management promptly.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Scheduled loads according to priority and available equipment.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Provided timely updates to customers regarding their orders or requests.
  • Ensured compliance with safety regulations and company policies.

Supervisor

Carter Bloodcare
Marshall, TX
01.2005 - 01.2015
  • Oversaw daily operations to ensure efficient workflow and productivity..
  • Trained new employees on company policies and procedures.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Managed inventory levels to ensure adequate supplies and materials.
  • Facilitated communication between team members to enhance collaboration.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.

Manager

Slater Air & Refrigeration
Marshall, TX
  • Developed and maintained filing systems for easy access to important documents.
  • Communicated with vendors to negotiate contracts and maintain service agreements.
  • Processed billing statements for accuracy and timely distribution to clients.
  • Answered customer inquiries regarding billings, payments, account status.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Monitored accounts receivable activity to ensure timely payment of invoices.

Education

GED -

Carthage High School
Carthage, Texas
05-1996

Skills

  • Route planning
  • GPS tracking
  • Data entry
  • Incident documentation
  • Customer service
  • Team leadership
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Administrative support
  • Dispatch software
  • Workflow prioritization
  • Multitasking and organization

Timeline

Dispatcher

Acme Truck Line
07.2022 - Current

Supervisor

Carter Bloodcare
01.2005 - 01.2015

Manager

Slater Air & Refrigeration

GED -

Carthage High School

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