Shannon Smith
Palm Bay,FL
Summary
I thrive in roles that combine problem-solving, collaboration, and innovation. Working from home allows me to focus deeply, maximize productivity, and seamlessly connect with teams using modern tools and platforms. I enjoy the flexibility to adapt my workspace to meet challenges head-on while maintaining a strong work-life balance. My love for technology fuels my ability to troubleshoot, learn new systems quickly I’m committed to delivering exceptional results while embracing the independence and creativity
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tech Rep
DISH
02.2022 - Current
- Collaborate with cross-functional teams using online tools to ensure project alignment and efficiency
- Support customers with technical problems with there equipment walking through trouble shooting steps, diagnosing the problem resolving the issue, scheduling technician trouble calls, migration configurations, performing resets, upgrading equipment, making sales, placing orders for equipment for customers, taking calls Staying updated on industry trends, bringing fresh ideas and innovative approaches to the team also Demonstrates exceptional leadership by effectively motivating teams, fostering collaboration, and driving results
Customer Service Representative (Remote)
DISH
02.2022 - Current
- Taking calls inbound as well as outbound calls helping customers understand there bill, as well as taking payments, optimizing service packs, using great talking points, understanding the customer needs, customer support, sales as well taking over 100 calls a day
Shipping and Receiving
Brooks Equipment
09.2021 - 11.2022
- Responsible for managing the efficient flow of goods within a warehouse or distribution center, including the accurate processing of incoming and outgoing shipments. Duties include verifying and inspecting shipments for accuracy and quality, organizing inventory, updating shipment records, and coordinating with carriers to ensure timely deliveries. Skilled in operating forklifts, pallet jacks, and other warehouse equipment while maintaining a safe and organized workspace. Demonstrates attention to detail, excellent time management, and the ability to handle multiple tasks in a fast-paced environment
Machine Mechanic
Koltcz blocking company
06.2019 - 07.2020
- Tow motor experience, basic tools, material handler, maintenance on the machines, Mold changeovers, cat loader experience, painting, welding cutting, chain replacements, answering phones helping process orders
Education
High school diploma -
Castle High School
01.2014
Skills
- Order Picker
- Packaging
- Welding
- Calibration
- RF scanner
- SAP
- Sales
- Order Fulfillment
- Microsoft Office
- Loader Operation
- Reach Truck
- Machine Operator
- Heavy Equipment Operation
- Manufacturing
- Customer service
- Mechanic Experience
- Materials Handling
- Forklift
- Warehouse Experience
- Cherry picker
- Facilities Maintenance
- Typing
Certification
- Driver's License
- Forklift Certification, 12/01/12 to 12/01/18
- Burns certificate, Took online course at previous jobs
Awards
Cold stress, heat stress, electrical safety, hand and power tools, industrial ergonomics, chemical safety, portable fire extinguisher safety, 11/01/18
Personal Information
Willing To Relocate: Anywhere
Timeline
Tech Rep
DISH
02.2022 - Current
Customer Service Representative (Remote)
DISH
02.2022 - Current
Shipping and Receiving
Brooks Equipment
09.2021 - 11.2022
Machine Mechanic
Koltcz blocking company
06.2019 - 07.2020
- Driver's License
- Forklift Certification, 12/01/12 to 12/01/18
- Burns certificate, Took online course at previous jobs
High school diploma -
Castle High School
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