Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Smith

Olcott

Summary

Dynamic professional with extensive experience at GEICO, excelling in claims management and customer service. Recognized for strong problem-solving abilities and a friendly, positive attitude. Proven track record in teamwork and collaboration, committed to continuous improvement and licensed across all states. Adaptable and quick to learn, ensuring customer satisfaction and operational efficiency.

Overview

31
31
years of professional experience

Work History

ICS

GEICO
06.2005 - Current

Auto Sales 2005-2006

Auto Claims 2006-2008

Inet Claims 2008-2022

TA1 Claims 2022-2023

ICS Claims 2023-Present

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Sales Associate

NY Life
12.2004 - 06.2005

Sold Life Insurance Policies

Whole Life

Universal Life

Term Life

Annuities

Issued and Serviced Policies


Collector Agent

NCO Financial Systems
08.2004 - 12.2004

Student Loan Collections for Florida

Payment Processing

Tele Communication

Issuing Payment Plans

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Collector Agent

Account Solutions Group
09.2001 - 08.2004

Payment Collection for Capital One & Sherman Aquisitions

Payment Processing

Ordering Credit Reports

Arranging Payment Plans & Settlements

Sporting Goods Sales Associate

Walmart
05.1997 - 09.2001

Cashier

Issuing Hunting & Fishing Licences

Firearm Background Checks


Sales Associate

Blockbuster Video
03.1994 - 05.1998

Cashier

Inventory

Banking Deposits

Education

Associate of Arts - Music Performance

Niagara County Community College
Sanborn, NY
05-1996

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Licensed for all states

Timeline

ICS

GEICO
06.2005 - Current

Sales Associate

NY Life
12.2004 - 06.2005

Collector Agent

NCO Financial Systems
08.2004 - 12.2004

Collector Agent

Account Solutions Group
09.2001 - 08.2004

Sporting Goods Sales Associate

Walmart
05.1997 - 09.2001

Sales Associate

Blockbuster Video
03.1994 - 05.1998

Associate of Arts - Music Performance

Niagara County Community College
Shannon Smith