Summary
Overview
Work History
Education
Timeline
Generic

Jenny Mills

Lake Wales,FL

Summary

Analytical professional in the insurance investigation field known for high productivity and efficient task completion. Skilled in ensuring thorough and accurate case handling. Excel in communication, problem-solving, and decision-making, leveraging these soft skills to navigate complex cases effectively and deliver optimal outcomes.

Overview

11
11
years of professional experience

Work History

ICS

GEICO
Lakeland, FL
07.2023 - Current
  • Provided exceptional customer service, addressing concerns and questions promptly.
  • Reviewed and interpreted police reports and witness statements to establish facts of claims.

TCR 1

GEICO
Lakeland, FL
06.2022 - 07.2023
  • Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
  • Conducted interviews with claimants, witnesses to obtain additional information about the claim.
  • Investigated and evaluated property and casualty insurance claims to determine coverage and liability.

Customer Service Coach

GEICO
Lakeland, FL
05.2020 - 06.2022
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Trained new employees on the use of relevant software systems related to their job duties.

Customer Service Representative

GEICO
Lakeland, FL
01.2018 - 05.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Store Manager

Circle K
Tampa, FL
07.2014 - 01.2018
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Education

Associate of Science - Nursing

Polk Community College
Lakeland, FL
05-2008

Timeline

ICS

GEICO
07.2023 - Current

TCR 1

GEICO
06.2022 - 07.2023

Customer Service Coach

GEICO
05.2020 - 06.2022

Customer Service Representative

GEICO
01.2018 - 05.2020

Store Manager

Circle K
07.2014 - 01.2018

Associate of Science - Nursing

Polk Community College
Jenny Mills