Shannon Smith
Oak Hill,WV
Summary
Dynamic Operations Manager with a proven track record at American Canadian Expeditions, excelling in project management and team leadership. Achieved significant cost reductions while enhancing customer satisfaction. Expert in regulatory compliance and quality assurance, driving operational excellence through innovative strategies and effective team coaching.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Ace Adventure Resort
Oak Hill, WV
02.2022 - Current
- Managed a team of over 40 staff members across 13 departments.
- Lead project manager in replacements of multiple zip line repairs and rebuilds.
- Complete monthly inspections of multiple aerial courses, as well as the aerial gear.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Manager/Zipline Guide
Adventures on the Gorge
Lansing, WV
05.2014 - 02.2022
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
Inspector
The Thrasher Group
Beckley, WV
05.2019 - 08.2021
- Transportation Engineering Technician Level III- Managed WVDOH projects focused on resurfacing, bridge expansion, and lane widening.
- SWPP Inspector- conducted inspections to ensure compliance with stormwater pollution plans on construction sites.
- Project Representative-Testing concrete and compaction for private and state projects.
Education
Bachelor of Science - Mechanical Engineering Technology
Bluefield State College
Bluefield, WV05-2018
Skills
- Project management
- Cost reduction
- Team leadership
- Quality assurance
- Customer satisfaction
- Regulatory compliance
Certification
- WV TRET Level III
- SWWP Inspection
Timeline
Operations Manager
Ace Adventure Resort
02.2022 - Current
Inspector
The Thrasher Group
05.2019 - 08.2021
Manager/Zipline Guide
Adventures on the Gorge
05.2014 - 02.2022
Bachelor of Science - Mechanical Engineering Technology
Bluefield State College
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