Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Smothers

Lima,OH

Summary

Results-oriented professional with extensive experience across diverse roles, demonstrating a strong ability to drive organizational success and enhance operational efficiency. Proven track record in delivering measurable outcomes, fostering teamwork, and leveraging analytical skills to solve complex challenges. Seeking a full-time position within a reputable company that values innovation and career growth opportunities.

Overview

15
15
years of professional experience

Work History

Maintenance Crew Member

Sodexo Services
Lima, OH
05.2021 - 03.2024
  • Inspected building interiors and exteriors for needed repairs or replacements.
  • Operated a variety of hand and power tools safely and efficiently.
  • Performed routine maintenance and repair of buildings, grounds, and equipment.
  • Assisted with painting projects both inside and outside the facility.
  • Performed painting, carpentry, and masonry work to maintain building aesthetics.
  • Provided support to other crew members during large-scale maintenance tasks.
  • Responded to emergency repair requests promptly to minimize downtime.
  • Installed new locks on doors when requested by management staff.
  • Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
  • Removed debris from roofs and gutters to prevent water damage.
  • Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
  • Trained new maintenance staff on procedures and safety protocols.

Security Officer

Allied Universal Security
Lima, OH
12.2020 - 05.2021
  • Confirmed visitor identification prior to granting entry into the building.
  • Monitored premises and recorded activity in daily officer reports.
  • Identified suspicious activity to determine appropriate response.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Operated communication systems between officers stationed throughout the facility.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Maintained high levels of alertness throughout shifts.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Maintained accurate logs of all security related activities.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Responded to alarms and conducted investigations as required.

Machine Operator Technician

Plastipak Packaging Inc.
Jackson Center, OH
04.2019 - 12.2020
  • Inspected parts with precision measuring instruments and recorded results on inspection reports.
  • Read diagrams and work orders to coordinate machine schedule.
  • Removed broken or jammed pieces from machinery.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Verified conformance of finished products to specifications using various gauges such as micrometers, calipers and depth gages.
  • Maintained a safe work environment by adhering to safety policies and procedures.
  • Identified defective parts from the production line by conducting visual inspections during operation of equipment.

Correctional Officer

Auglaize County Sheriff's Department
Wapakoneta, OH
04.2018 - 04.2019
  • Supervised inmate activities, including meals, recreation times, and work assignments.
  • Performed head counts, checking cells for missing inmates.
  • Provided first response medical care in emergency situations until professional medical staff could take over.
  • Maintained order in the jail by monitoring inmate behavior and intervening when necessary.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Conducted searches of inmates, cells, and grounds to detect contraband or illegal activities.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.

Correctional Officer

Allen County Sheriff's Department
Lima, OH
05.2015 - 06.2018
  • Enforced jail rules and regulations while maintaining a safe environment for inmates and staff.
  • Performed head counts, checking cells for missing inmates.
  • Provided first response medical care in emergency situations until professional medical staff could take over.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Maintained order by monitoring inmate behavior and intervening when necessary.
  • Participated in training sessions to stay current on best practices in corrections and emergency response.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Detected potential threats and quickly defused conflicts.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.

Assistant Store Manager

Rent A Center
Lima, OH
04.2009 - 05.2015
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Formed and sustained strategic relationships with clients.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Apollo / Wapak
Lima, OH
06-1989

Skills

  • Hazard identification
  • Power tool operation
  • Drywall repair
  • Plumbing repair
  • Tile installation
  • Hand tool proficiency
  • Roofing repairs
  • Worksite organization
  • Carpentry knowledge
  • Goal oriented
  • Outgoing personality
  • Problem-solving skills
  • Task prioritization
  • Guest relations
  • Excellent communication skills
  • Conflict resolution
  • Time management

Timeline

Maintenance Crew Member

Sodexo Services
05.2021 - 03.2024

Security Officer

Allied Universal Security
12.2020 - 05.2021

Machine Operator Technician

Plastipak Packaging Inc.
04.2019 - 12.2020

Correctional Officer

Auglaize County Sheriff's Department
04.2018 - 04.2019

Correctional Officer

Allen County Sheriff's Department
05.2015 - 06.2018

Assistant Store Manager

Rent A Center
04.2009 - 05.2015

High School Diploma -

Apollo / Wapak

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Shannon Smothers