Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Somerville

Covington,TN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

Customer Service/Rep/Insurance Verification Specialist

Liveops.com
01.2008 - Current
  • Maintained a high level of professionalism when dealing with difficult customers
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Updated and maintained databases with current information
  • Assisted in resolving claim issues related to billing and reimbursement inquiries

Sales/Customer Service Sales Representative

EFS National Bank Card Services
02.2009 - 01.2021
  • Followed up on customer inquiries not immediately resolved
  • Maintained records of customer interactions and transactions
  • Created detailed reports of daily sales activities for management review
  • Negotiated prices and set up contracts to finalize sales agreements
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Called potential customers to assess business needs and present value propositions

Sales/Customer Service Representative

West At Home
01.2010 - 01.2020
  • Resolved customer complaints promptly and efficiently
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Asked probing questions to determine service needs and accurately input information into electronic systems

Education

High School Diploma -

Covington High School
Covington, TN
05.1995

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Quality assurance controls
  • Call center experience
  • Courteous demeanor

Timeline

Sales/Customer Service Representative

West At Home
01.2010 - 01.2020

Sales/Customer Service Sales Representative

EFS National Bank Card Services
02.2009 - 01.2021

Customer Service/Rep/Insurance Verification Specialist

Liveops.com
01.2008 - Current

High School Diploma -

Covington High School

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Shannon Somerville