Berenice Robles
Yuma,AZ
Summary
Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in whatever comes my way. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Insurance Verification Specialist
Arizona Avenue Dentistry
Yuma, AZ
01.2024 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Bank Teller
National Bank Of Arizona
Yuma, AZ
03.2023 - Current
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Appliance Specialist
The Home Depot
08.2018 - 05.2023
- Checking out customer in a timely manner
- Credit cards, checks, gift cards, and coupons were all processed by me
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Trained team members to work as cashiers in accordance with company policies and procedures
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills., Collaborated with all customers to determine their needs and deliver quality service
- Increased customer satisfaction by resolving product issues
- Answered an average of 20 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
- Resolved customer issues over the phone with manufactures and made notes in customers order to follow up
- Taught customers how to use, care for, and adjust appliances.Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.Had an excellent attendance record and was always on time for work
- Professional Summary
- Skills
Education
Work History
Certificate - Dentistry (Pre-Dentistry)
Accelerated Dental Academy
Yuma, AZ07.2023
High School Diploma -
Cibola High School
Yuma, AZ05.2018
Skills
- Customer Relationship Development
- Money Handling
- Phone Inquiries
- Account Updating
- Call and Email Handling
- Taking Medical and Dental Histories
- Treatment Room Preparation
- Disinfection and Sterilization
- Patient Schedule Management
Timeline
Insurance Verification Specialist
Arizona Avenue Dentistry
01.2024 - Current
Bank Teller
National Bank Of Arizona
03.2023 - Current
Appliance Specialist
The Home Depot
08.2018 - 05.2023
Work History
Certificate - Dentistry (Pre-Dentistry)
Accelerated Dental Academy
High School Diploma -
Cibola High School