Shannon Sowin
Franklin,WI
Summary
Seeking a career with an organization where there is opportunity for growth and advancement. Team Supervisor hires and supervises front line staff, resolves complaints and enforces disciplinary action to maintain high level of productivity. Trains and mentors staff and oversees team operations, reporting and policy implementation to comply with operational standards. Demonstrates intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities.
Overview
11
11
years of professional experience
Work History
Drop Team Supervisor
Potawatomi Hotel & Casino
02.2022 - Current
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Partnered with management to train and develop team member skillsets and competencies.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Espoused results-oriented management strategies throughout leadership structure to enhance focus on primary objectives.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Drop Team Member
Potawatomi Hotel & Casino
07.2021 - 02.2022
- Assisted other departments by tracking proper machine drops, slot department with early audits and count room with general needs.
- Secured storage cart in designated locked storage area.
- Completed cash tally sheet, chip tally slips, drop control sheets and other designated count room paperwork.
- Offered directions, assistance and information to maintain guest satisfaction.
cage/soft count
Potawatomi hotel and casino
04.2017 - 07.2021
- Conforms to regulatory, departmental and casino policies and procedures for efficient count operations
- Understands and implements daily objectives within day to day responsibilities
- Ensures day to day count and verifies all currency within the gaming operations
- Exports daily counts per PNP’s to the appropriate personnel through email
- Document of daily logs within the Soft Count operations.
Slots
Potawatomi hotel and casino
09.2016 - 04.2017
- Ensures employee/guest compliance and conforms to regulatory, departmental and casino policies and procedures for efficient gaming operations
- Paying jackpots in accordance with casino PNP’s while maintaining minor duties and upkeep of departmental gaming equipment.
Cage vault/soft count
Potawatomi Hotel and Casino
03.2016 - 09.2016
- Ensures employee/guest compliance and conforms to regulatory, departmental and casino policies and procedures for efficient gaming operations
- Count and balance currency per PNP’s in both the Vault and Team Member Vault
- Verify and provide team members with their daily banks while also making sure all parties balanced
- Understand policies and procedures on maintaining currency within the NRT/JDU machines.
dollar general
04.2013 - 03.2016
- Store manager: Cashiering, light cleaning, face the store, help prep for inventory counts
- Make out the daily deposit
- Match invoices, file paperwork, Organize weekly schedules/weekly payroll
- Interview as well as hiring employees
- Inventory daily tobacco counts, order tobacco as well as ordering other inventory for the store
- Provide exceptional customer service as well as assisting of any needs/problems with customers/employees
- Helping other stores to be customer ready as well as cleaning their back rooms and set up for inventory shipment
- Conflict resolution from all aspects of day to day duties.
Education
High School Diploma -
West Allis Central High School
01.2009
Skills
- Extraordinary Work Ethic
- Proficient with computers and understanding of basic software
- Typing speed 30-35 wpm
- Excellent interpersonal skills
- Staff Training
- Work Planning
- Overseeing Daily Activities
- Teamwork and Collaboration
- Goal Setting
References
- Mike Moore-Goad, Retired, 414-779-6453
- Melissa Sather, Slot Attendant, 414-215-5807
- Jeff Erickson, Correction Officer, 775-443-5018
Volunteer Experience
- Shift manager for Dollar General
- Trainer and stand in supervisor at Potawatomi Hotel and Casino
- Trainer and team leader at Speedway
Timeline
Drop Team Supervisor
Potawatomi Hotel & Casino
02.2022 - Current
Drop Team Member
Potawatomi Hotel & Casino
07.2021 - 02.2022
cage/soft count
Potawatomi hotel and casino
04.2017 - 07.2021
Slots
Potawatomi hotel and casino
09.2016 - 04.2017
Cage vault/soft count
Potawatomi Hotel and Casino
03.2016 - 09.2016
dollar general
04.2013 - 03.2016
High School Diploma -
West Allis Central High School
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