Shannon Springs
Houston,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto Damage Appraiser- Remote
Snapsheet
05.2022 - Current
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Worked with repair shops to review potential costs and overall necessity of moderate repairs to potential Total Losses.
- Negotiated completed damage estimates and repair costs.
- Assessed complex claims and accurately determined value of damages.
- Managed multiple inbound calls while completing 9-12 repair sheets ranging from $1000 to $45,000.
Estimator
AutoNation Collision Center-Spring
12.2021 - 05.2022
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Documented damage with photographs and detailed written descriptions.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Monitored project progress to identify and address changes in project scope or budget.
- Organized and detail-oriented with a strong work ethic.
- Managed 75- 125 vehicles with multiple levels of repairs valued an estimate $260, 000 Work in progress.
Auto Damage Adjuster
Progressive Insurance
02.2018 - 12.2021
- Issued Insurance payouts.
- Examined photographs and surveillance and any other documents relating to claims.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Kept current on insurance regulations, laws, policies and procedures.
Claims/Insurance Underwriter
Geico Insurance
01.2015 - 01.2018
- Made approval and denial recommendations by determining accurate risk levels.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Analyzed data to identify trends and predict future insurance needs.
Education
Associate of Arts - Business Administration
Florida State College
Jacksonville, FLSkills
- Complex claims experience
- Loss calculations
- Liability knowledge
- Fraud detection
- Claims inspections
- Negotiation and communication
- Claims management
- CCC pathways appraisal solutions
Certification
- Texas All-Lines Adjuster License
Timeline
Auto Damage Appraiser- Remote
Snapsheet
05.2022 - Current
Estimator
AutoNation Collision Center-Spring
12.2021 - 05.2022
Auto Damage Adjuster
Progressive Insurance
02.2018 - 12.2021
Claims/Insurance Underwriter
Geico Insurance
01.2015 - 01.2018
Associate of Arts - Business Administration
Florida State College
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