Shannon Stewart
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. I am a Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
20
20
years of professional experience
Work History
Receptionist
Total Eye Care Center
01.2016 - Current
- Assisted with onboarding new clients and securing paperwork completion.
- Responded to inquiries from callers seeking information.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Corresponded with clients through email, telephone, or postal mail.
- Insurance Verification and proficient in different types of computer programs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Resolved customer problems and complaints.
Receptionist
Philadelphia Eye Associates
01.2004 - 10.2015
- Assisted with onboarding new clients and securing paperwork completion.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Associate of Arts - Medical Billing
DPT Business School
Philadelphia, PA12.2004
Skills
- CRM Software
- Appointment Scheduling
- Performance Improvement
- Customer Service
- Multi-line telephone operation
- Records Management
- Verbal and written communication
- Scheduling
- Office Supply Management
Timeline
Receptionist
Total Eye Care Center
01.2016 - Current
Receptionist
Philadelphia Eye Associates
01.2004 - 10.2015
Associate of Arts - Medical Billing
DPT Business School
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