Shannon Stoddard
Certified Medical Assistant
Fort Wayne,IN
Summary
Experienced Clinical Medical Assistant with strong background in patient care, medical terminology, and clinical procedures. Known for excellent interpersonal skills and ability to put patients at ease during treatment. Demonstrated ability to effectively manage administrative tasks such as scheduling appointments and maintaining patient records. Previous work has contributed to improved patient satisfaction scores within healthcare facilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CMA
Physical Medicine Consultants
Fort Wayne, IN
05.2024 - Current
- Maintained patient records and updated information in electronic health systems.
- Collected patient histories and vital signs prior to consultations with doctors.
- Performed vital signs, such as blood pressure and temperature, on patients.
- Recorded patient medical histories and documented vital signs in electronic medical records system.
- Administered injections and immunizations per protocol, ensuring patient safety and compliance with health regulations.
- Administered medications under physician's supervision.
- Consulted with doctors concerning changes in patient conditions or treatment plans.
- Monitored patient recovery following treatment or surgery.
- Communicated with patients about procedures, instructions, and follow-up care.
- Coordinated appointments and managed scheduling for multiple practitioners to optimize patient flow and enhance care delivery.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Ordered diagnostic tests, scheduled appointments and maintained patient charts according to established protocols.
- Verified accuracy of medication doses before administering them to patients.
- Ensured all paperwork was completed accurately prior to submitting it for processing.
- Prepared treatment rooms and ensured cleanliness and organization at all times.
- Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to streamline workflows and enhance patient population outcomes.
CMA
IU Health Physicians
Fort Wayne, Indiana
05.2023 - 05.2024
- Administered injections and immunizations per protocol, ensuring patient safety and compliance.
- Assisted physicians with patient exams and treatments.
- Assisted healthcare providers during patient examinations and procedures.
- Provided direct assistance during minor surgical procedures.
- Consulted with doctors concerning changes in patient conditions or treatment plans.
- Educated patients on treatment plans and medication administration, enhancing understanding and adherence.
- Collected patient histories and vital signs prior to consultations with doctors.
- Recorded patient medical histories and documented vital signs in electronic medical records system.
- Performed vital signs, such as blood pressure and temperature, on patients.
- Conducted routine screening tests including vision acuity, hearing tests, EKGs.
- Verified accuracy of medication doses before administering them to patients.
- Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
- Prepared treatment rooms and ensured cleanliness and organization at all times.
- Cleaned and maintained medical equipment following procedures and standards.
- Transported specimens to lab for analysis or delivered reports to appropriate personnel.
- Ordered diagnostic tests, scheduled appointments and maintained patient charts according to established protocols.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to streamline workflows and enhance patient population outcomes.
- Incorporated outside records into charts and EHR.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Changed dressings on wounds to prevent infection and check for healing.
- Answered telephones and responded to inquiries from patients regarding their healthcare needs.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Patient Care Coordinator
Plastic Surgery Innovations
Fort Wayne, IN
03.2007 - 03.2023
- Coordinated patient appointments and consultations for cosmetic procedures.
- Managed patient records using electronic health record systems.
- Assisted patients with insurance verification and pre-authorization processes.
- Communicated effectively with medical staff regarding patient needs and concerns.
- Educated patients on surgical options and post-operative care instructions, promoting informed decision-making and adherence to treatment plans.
- Scheduled follow-up visits to ensure compliance with treatment plans.
- Collaborated with surgeons to prepare for upcoming surgeries and procedures.
- Provided empathetic support to patients throughout their recovery journey.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Provided administrative support for patient care staff.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated patient care services with medical team, ensuring quality and timely delivery of care to enhance patient outcomes.
- Communicated with patients to ensure quality of care and develop care plans.
- Demonstrated flexibility during changes to patient care practice.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Responded promptly to any emergency situations that arose within the facility.
- Assured regulatory compliance and professionalism across patient service.
- Provided emotional support and counseling to patients during difficult times.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Received and routed care team messages and documents to appropriate staff.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Assisted physicians in performing various procedures related to patient care needs.
- Enhanced patient engagement through the development of patient-centered care initiatives.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Educated patients and families on health maintenance and disease prevention.
- Monitored patient progress and updated care plans accordingly.
- Developed and implemented patient care policies and procedures, enhancing service quality and supporting consistent patient experiences.
- Assisted patients in understanding their care plans and healthcare options.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Tracked patient outcomes and prepared reports for healthcare providers.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Coordinated patient referrals to specialists and other healthcare services.
- Coordinated with community resources to provide comprehensive support to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Reported liabilities and risk management concerns to supervisor for review.
Education
Associate of Science - Medical Assistant
Indiana Business College
Fort Wayne, IN10-2007
Skills
- Electronic health records
- Medical coding
- Insurance verification
- Patient scheduling
- Injection administration
- Minor surgical assistance
- Sterilization techniques
- Vital sign monitoring
- Medical office administration
- Customer service
- Team collaboration
Certification
Certified Medical Assistant 2405129 June 2007-July 2027
Timeline
CMA
Physical Medicine Consultants
05.2024 - Current
CMA
IU Health Physicians
05.2023 - 05.2024
Patient Care Coordinator
Plastic Surgery Innovations
03.2007 - 03.2023
Associate of Science - Medical Assistant
Indiana Business College