Shannon stracener
Norfolk,VA
Summary
Dedicated banquet server with strong teamwork and time management skills, delivering exceptional customer service and ensuring guest satisfaction during events.
Overview
11
11
years of professional experience
Work History
Banquet Server
Atrium Hospitality
03.2025 - 09.2025
- Provided exceptional customer service during events, enhancing guest satisfaction and overall experience.
- Collaborated with kitchen staff to ensure timely food service and presentation standards were met.
- Maintained cleanliness and organization of banquet areas, adhering to health and safety regulations.
- Assisted in event setup and breakdown, ensuring efficient transitions between activities.
- Monitored inventory levels of tableware and supplies, facilitating timely replenishment as needed.
- Coordinated with event planners to address specific client needs, ensuring seamless execution of events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Worked with banquet manager to coordinate event set up and schedule.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Responded to guest inquiries and requests promptly and courteously.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
Sub-contractor
George Davis
08.2014 - 07.2024
- Managed subcontractor schedules to ensure timely project completion.
- Coordinated material procurement and logistics for multiple job sites.
- Oversaw quality control processes to maintain high standards in deliverables.
- Trained new subcontractors on safety protocols and operational procedures.
- Developed strong relationships with clients to facilitate effective communication and project alignment.
- Evaluated subcontractor performance, providing feedback for continuous improvement efforts.
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with general contractor on completion of punchlist tasks.
- Utilized well-developed carpentry skills to fix [Item] and [Item] in homes.
- Coordinated final walk-throughs of job site before signing off on completion.
Education
Bachelor of Arts - Ancient History
Southern New Hampshire University
Hooksett, NH06-2029
High School Diploma -
Henry County High School
Paris,Tn06-2001
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
Languages
Italian
Limited Working
Timeline
Banquet Server
Atrium Hospitality
03.2025 - 09.2025
Sub-contractor
George Davis
08.2014 - 07.2024
Bachelor of Arts - Ancient History
Southern New Hampshire University
High School Diploma -
Henry County High School