Shannon Sullivan
Colorado Springs,CO
Summary
Accomplished in foodservice management and adept at building customer relationships, I enhanced customer satisfaction and team performance at Applebee's Grill + Bar. Skilled in management and table management, I excel in creating efficient, positive environments and driving growth through strategic market research and exceptional service delivery.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
36
36
years of professional experience
Work History
Sales Associate
Young Living OIls Independent Distributor
01.2017 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Conducted market research to identify emerging trends and opportunities for growth within the industry.
- Delivered engaging product demonstrations that showcased key features while addressing potential concerns or objections from prospective clients.
Restaurant Team Member
Patty Jewett Bar & Grill
08.2007 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Estetician
DeSotto's Spa Skin Care
05.2005 - 08.2007
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Manager
Applebee's Grill + Bar
05.1989 - 06.2004
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Arts - Speech-Language Pathology
North Hennepin Community College
Minneapolis, MN06-1991
Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-oriented mindset
- Clear and effective communication
- Problem-solving aptitude
- Customer rapport
- Team player attitude
Timeline
Sales Associate
Young Living OIls Independent Distributor
01.2017 - Current
Restaurant Team Member
Patty Jewett Bar & Grill
08.2007 - 08.2022
Estetician
DeSotto's Spa Skin Care
05.2005 - 08.2007
Manager
Applebee's Grill + Bar
05.1989 - 06.2004
Associate of Arts - Speech-Language Pathology
North Hennepin Community College
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